Meeting and Events Sales Executive - London

Meeting and Events Sales Executive for Millennium and Copthorne Hotels at Chelsea Football Club

Reporting to: Director of Sales & Marketing.

Dotted line to Operations Manager & General Manager   

Department:  Sales / Operations

Job Function:  To sell and coordinate events held at Millennium & Copthorne hotels at Chelsea Football Club

To manage the office function and administration supporting the senior management of the hotels.

Main Responsibilities:

• To have a full and up-to-date knowledge of Millennium & Copthorne hotels at Chelsea Football Club’s products and services
• To take enquiries, follow up and convert bookings for Meetings and Events.
• To ensure that regular follow up is carried out with provisional bookings
• To maximise revenue at every opportunity by suggestive selling and upselling.
• To assist in maximising total space utilisation by way of diary management
• To ensure all departmental procedures are carried out to standard
• To liaise with the customer from initial enquiry to event day ensuring efficient and timely communitcation
• To play a key supporting role in the general administration function of the hotel,
• To work with the key heads of department to ensure that guest and formal communications are produced and managed in a timely and efficient manner
• To be familiar with the key personnel within ChelseaFootball Club and Millennium & Copthorne Hotels and liaise with them such as to present the hotel in the best possible light
• To liaise with the Sales Co-Ordinator to ensure a constant back up resource is available as and when support is needed
• To work with other Heads of Department to ensure that clients and guests of the General Management and senior management are afforded appropriate courtesies , service and attention
• To ensure that comments, queries and concerns brought to senior management attention are dealt with professionally and in a timely manner
• To confidently represent the General Manager and senior management of the hotel and football Club when required
• To demonstrate discretion and confidentiality when dealing with matters of a personal , legal or commercially sensitive nature
• To supply information to and work alongside the relevant departments to ensure a smooth running of events
• To be fully aware of and follow the requirements of the Health and Safety at work Act pertaining to your position.
• To carry out any other reasonable duties that may be required.
• To contribute to operations meeting by delivering information to all Meeting & Event activities for the upcoming week via BEOs
• To forecast Meeting & Event revenue on a weekly basis and assist in the budgeting process

Personal Specification:

• Proven experience in an event sales or event supervisory role
• Computer literate including MS Outlook, Word and Delphi
• Confident in customer facing situations – with personel of all levels
• Ability to inspire customer trust and confidence
• Past experience of dealing with matters of a confidential nature
• Ability to deal effectively with, and gain support of, internal colleagues.
• Excellent ambassadorial, verbal and communication skills.
• To be able to think fast and to deliver solutions to customer requirements
• Must operate with integrity and be aware of the sensitive issues that surround the CFC  and Millennium & Copthorne Hotels brands
• Proven proactive approach to events & account management
• Confident in client facing situations
• Commercial awareness with attention to yielding of business and maximising profit
• Team Player
• Target driven