Sales Executive - London

Sales Executive - Millennium and Copthorne Hotels at Chelsea FC

Reporting to: Director of Sales and Marketing

Department: Millennium & Copthorne Hotels at CFC - Sales

Main Responsibilities:

• Proactive telesales & appointments for lead generation
• To actively solicit new leads from key market segments including Corporate, Leisure, Corporate Groups, Matchday, and Exhibitions. Working to agreed business objectives by using research tools
• To identify & develop cross-selling opportunities for Chelsea Football Club and M&C group & undertake the necessary follow-up
• Professional correspondence with potential clients, including effective rate proposal within specified guidelines and sending relevant information to secure the business
• Contribution towards meeting & exceeding budgeted revenue and occupancy goals for the hotel
• Maintaining an awareness of competitor hotels, being knowledgeable of their strengths & weaknesses as well as their customer base
• Aggressively seeking & understanding the proper mix and type of business that will best benefit the success of the hotel
• Familiarise with all the hotel operations & effectively communicate between departments within area of responsibility, to ensure delivery of excellent guest service as appropriate
• Full responsibility of using all aspects of Opera SFA to maximise efficiency and maintain integrity of local, national & global accounts
• Performance of special projects as requested
• Ensure that goals & targets of new business & proactive activities (including client appointments, fam trips & site visits) is achieved through proper training, planning & time management
• Attendance on fam trips, conducting site visits and hosting of lunches & dinners as required
• To participate in sales blitzes, trade shows, workshops & exhibitions as appropriate
• To prepare reports as required
• To process & support action plans related to sales department
• Travel throughout for lead generation as client location requires
• To have monthly reviews on business objectives & targets

Measures of Performance:

• Face to Face client activities
• Telesales – new & existing clients
• Total account management & growth
• Revenue generated

Person Spec

• Personality & work ethic - focused, self-driven, desire to achieve & exceed expectations, high expectations of self

• Proven knowledge of the hotel & events industry
• Proven knowledge of website management & third party online companies
• Excellent communication & organisational skills
• Proficiency in computer applications including Word, Excel, Internet & some knowledge of Opera
• Passionately driven towards revenue goals
• Ability to work alone to tight deadlines as commercial requirement dictates as well as part of the sales team with multi-tasking ability
• To have the ability to act own initiative as appropriate
• Be a positive & supportive team player
• Excellent standards of personal presentation, projecting a positive hotel image in sales presentations, external meetings & internal activities
• Valid visa for working within the UK
• At least 6 months working in a customer orientated role

• Excellent organisational skills & ability to prioritise