Reservationist/Hostess - London

Reservationist/Hostess - Camden, London

We are looking for a reservationist/hostess to join our team and work Friday, Saturdays and Sundays. You will be working at Head Office as a reservationist as well as working on reception at our restaurant Shaka Zulu as a hostess.

Roles and Responsibilities:

• Answering all calls in a timely and professional manner
• Entering reservations into the relevant venues' Opentable system
• You must be aware of all the restrictions for any special offers, or vouchers that are running and take any codes accordingly when guests call to book
• Answering guest enquiries via email and phone
• Providing a very high customer service
• Being up to date with all our venues’ menus, events, and offers
• Greeting guests and using our Opentable system to locate their reservation
• Organising the seating of reservations and walk ins,and ensuring tables are returned after the allocated time
• As the first point of contact, you must engage with our all guests in a professional and friendly manner
• If reservations are delayed with seating, look after the guests and ensure they're comfortable.

Skills and Requirements:

• Good level of written and spoken English
• A friendly and professional telephone manner
• Strong IT skills
• Experience using Opentable booking system is ideal, but training can be given
• Good time management
• Organisational skills
• You must work well in a team
• Work well under pressure at busy times
• Multitasking
• Experience using Opentable is desirable but training can be given

We are offering a competitive salary as well as development opportunities within the business. This is a unique opportunity to join our dynamic and growing business. We also offer a generous staff discount to enjoy across all our exciting venues.

Kindly apply with a cover letter and CV, and we will be in touch with successful applicants.