Retail Manager/Head Professional

Wycombe Heights Golf Centre is part of BGL Golf (Burhill Golf and Leisure Ltd) and one of the largest owners and operators of golf facilities in the UK privately owned by the Guinness Family. The Company is committed to ensuring that each site provides the highest quality in its market segment with particular emphasis on the company vision and values.

Are you a highly motivated and enthusiastic individual with a passion for, and experience of golf and retail.

If this sounds like you, then this role offers a wonderful working environment with good future opportunities, training and development. Wycombe Heights Golf Centre is a great destination for golf and leisure within Buckinghamshire and is located just off of the M40 on the outskirts of High Wycombe. Wycombe Heights is home to two beautifully maintained 18 hole golf courses and prides itself on providing a friendly welcome to golfers and non golfers alike. There’s also a floodlight driving range with coaching from PGA professionals, a short game practice area and a well stocked golf shop with all the latest golf equipment and fashion. With an ever increasing demand for golf, retail and an overall friendly leisure experience, the golf and retail manager/head professional has an instrumental role to play in delivering this. As a key part of the team at Wycombe Heights you would report directly to the General Manager and help lead what is already a very successful and popular destination for golf and leisure in Buckinghamshire.

MAIN DUTIES:

Responsible for the day-to-day management of golf operations, in a manner that maximises revenues, customer satisfaction and people development. Key areas of emphasis include revenue generation, group business, demand creation and expense management, forecasting of business.

RESPONSIBILITIES:

Revenue Generation

• Manage ESP reservation system and procedures in accordance with BGL standards and guidelines – maximising  and ensuring revenue generating tools are in place at all relevant times
• Review tee sheet daily to verify appropriate rates are being charged, utilisation is optimised and all procedures are documented per BGL policy
• Manage all promotions, through the ESP system to enable tracking and accurate coding
• Review daily utilisation level to identify price integrity and demand opportunity
• Offer and track monthly promotional offers, weekly up sells, bounce backs and replay strategies for course customers
• Utilise and manage the ‘Scorecard’ tool to plan for peaks and troughs of business
• Implement membership, societies and group sales strategies and plans
• Review performance and analyse results

Expense Management

• Utilise effective manpower planning and ensure rota’s reflect business demand patterns and budget
• Manage forecasted business to ensure any shortfalls are minimised and managed
• Perform and complete approved audit form on a monthly basis and include with monthly report files
• Carry out daily administrative duties

Merchandise

• Implement and maintain Minimum Operation Standards as per BGL standard
• Ensure 100% compliance to RSI standards
• COS target ratio to be as per budgeted cost.  Closely monitor inventory levels.

Course Maintenance

• Work with the Course Manager to ensure maximum communication that support course maintenance and playability

Security/Legal

• Train all employees in cash handling and security
• Monitor cash handling procedures and a regular basis; investigate all security concerns

Co-worker Development and Management/Leadership

• Assist in the recruitment and orientation of all new hires
• Ensure new co-workers receive training for their position that is consistent with BGL standards
• Lead team to accomplish business plan and achieve budgeted goals
• Works with the General Manager to develop an annual budget and business plan
• Conduct weekly co-worker meetings to discuss issues, concerns and upcoming events
• Coach co-workers and give positive reinforcement when appropriate
• Be a role model for all co-workers by demonstrating behaviours and work ethic expected of all BGL
• Implement all company human resources policies and procedures

Additional Responsibilities

• Complies with BGL personnel policies and procedures and health and safety procedures
• To undertake any further duties as requested by the management

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individual potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.