Party Host / Kiosk Sales - Mr Mulligan's Pirate Golf

Party Host / Kiosk Sales

RESPONSIBLE TO:  Adventure Golf Manager

MAIN DUTIES:

• To prepare for and host children’s parties whilst delivering consistent and exceptional party service standards to customers
• Work with Adventure Golf Manager to develop revenue and maximize sales whilst maintaining excellence in quality and customer service
• To be the front of house for Mr Mulligans Pirate Golf. To create a positive and lasting impression of an exceptional family leisure attraction

RESPONSIBILITIES:

Children’s parties

• Set up the party room according to specification on the events sheet
• Meet and greet all party guests, introduce yourself and explain party procedures
• Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
• Encourage party guests with a warm and family focused positive attitude
• Serve party food, entertain guests with games and activities until end of party

Corporate / Adult functions

• Meet and greet ensuring your approachable for the duration of the function
• To recap function schedule, to assist with creating teams where needed and distribution of equipment
• Relay health and safety protocol
• Ensure event runs smoothly maintaining excellent customer service and attention to detail

Kiosk

• To operate the kiosk as and when needed
• To serve customers in a friendly approachable manner
• To interact with customers and ensure a positive experience through the point of sale
• To upsell kiosk stock, drinks, snacks and gifts
• To reinforce health & safety notices and relay relevant information

Marketing and General Standards

• Arrive in correct uniform and on time 
• Comply with BGL personnel policies and procedures and health and safety procedures
• To undertake any further reasonable duties as requested by the management

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individuals potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.

Person specification

Essential

• Sociable with an outgoing personality!
• Ability to demonstrate excellent customer service and have the ability to communicate at all levels
• Child focused approach
• Personable & approachable to adults and children
• Be able to work alone and as part of a team
• Ability to work outside office hours, including evenings, weekends, public holidays
• Flexible around working hours and shift pattern
• The ability to build good working relationships with team members and customers
• Ability to work in a fast paced environment

Desirable

• Experience working with children and families
• Experience using a till and handling cash

References will be taken up and a trial shift offered if successful with application