Retail Assistant - Part Time - Thornbury Golf Centre
- Recruiter
- Burhill Golf & Leisure
- Location
- Thornbury, Bristol
- Salary
- Competitive Salary
- Posted
- 14 Sep 2015
- Closes
- 31 Oct 2015
- Job Type
- Part Time
Retail Assistant
RESPONSIBLE TO: Retail Manager/Head Professional
MAIN DUTIES:
Responsible for set-up, maintenance and operation of the retail and golf department. To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximizes each sale opportunity for department and club.
RESPONSIBILITIES:
- Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance
- Reviews daily bookings, tee times, lessons, societies and events
- Greets customers using name where possible. Offers customers playing options and informs of daily offers and promotions. Answers questions relating to retail and golf issues.
- Processes all telephone enquiries, green fee and other payments in a professional manner
- Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner
- Offer assistance to customers on merchandise and facilities on offer
- Complete daily tasks and duties in a timely fashion
- Replenish shop stock and update promotions daily, ensure stock is secured out of hours
- Maintain and well presented retail area, with all items bar coded and security tagged
- Maintain the highest level of security never leaving the retail area unattended.
- Completes opening and closing procedures as per shift
- Assist in the training and development of new or less experienced co-workers
- Complies with BGL personnel policies and procedures and health and safety procedures
- To undertake any further duties as requested by the management
OUR VALUES:
We expect all our staff to strive to:
- Maintain open and honest communication with our customers, both internal and external, at all times.
- Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
- Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
- Support each other in everything we do, recognised and develop each individuals potential.
- Take complete ownership of their own actions and have pride in what they do.
- Deliver to our customer’s consistent high levels of service, quality and value in everything we do
- Look for alternatives to what we do seeking out and exploiting natural resources.