Retail Assistant - Part Time - Thornbury Golf Centre

Thornbury, Bristol
Competitive Salary
14 Sep 2015
31 Oct 2015
Part Time

Retail Assistant

RESPONSIBLE TO:  Retail Manager/Head Professional

MAIN DUTIES:

Responsible for set-up, maintenance and operation of the retail and golf department.  To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximizes each sale opportunity for department and club.

RESPONSIBILITIES:

  • Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance
  • Reviews daily bookings, tee times, lessons, societies and events
  • Greets customers using name where possible.  Offers customers playing options and informs of daily offers and promotions.  Answers questions relating to retail and golf issues.
  • Processes all telephone enquiries, green fee and other payments in a professional manner
  • Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner
  • Offer assistance to customers on merchandise and facilities on offer
  • Complete daily tasks and duties in a timely fashion
  • Replenish shop stock and update promotions daily, ensure stock is secured out of hours
  • Maintain and well presented retail area, with all items bar coded and security tagged
  • Maintain the highest level of security never leaving the retail area unattended.
  • Completes opening and closing procedures as per shift
  • Assist in the training and development of new or less experienced co-workers
  • Complies with BGL personnel policies and procedures and health and safety procedures
  • To undertake any further duties as requested by the management

OUR VALUES:

We expect all our staff to strive to:

  • Maintain open and honest communication with our customers, both internal and external, at all times.
  • Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
  • Support each other in everything we do, recognised and develop each individuals potential.
  • Take complete ownership of their own actions and have pride in what they do.
  • Deliver to our customer’s consistent high levels of service, quality and value in everything we do
  • Look for alternatives to what we do seeking out and exploiting natural resources.