Adventure Golf Manager - Hoebridge Golf Centre

Woking, Surrey
up to 22k
02 Nov 2015
15 Nov 2015
Full Time

We are looking for an individual that is passionate about customer delight and who is able to engage with both young families, youngsters and the wider late teen market”

You will be responsible for running children parties and creating and delivering an annual plan of activities to engage the local community

Have you go what it takes to next Mr Mulligans to the next level? If so read on

MAIN DUTIES:
Responsible for the day-to-day management of Adventure Golf, in a manner that maximises revenues, customer satisfaction, people development and ensures a safe environment for all.  Key areas of emphasis include revenue generation, financial controls, demand creation & utilisation, expense management and developing the team to deliver outstanding customer service. Working within this busy fast paced leisure environment, you will be expected to be able to engage with the parents and children visiting the site.
 
RESPONSIBILITIES:
 
Revenue Generation

  • Undertake and review customer usage and bookings daily to verify appropriate rates are being charged, utilisation is optimised and all procedures are documented per BGL policy.
  • Complete understanding of internal BGL Sales & Marketing MOS.
  • Maintain and develop data capture for visiting guests.
  • Manage all promotions, through the EPOS system to enable tracking and accurate coding.
  • Review daily utilisation level to identify price integrity and demand opportunity.
  • Offer and track monthly promotional offers, weekly upsells, bounce backs and replay strategies for course customers.
  • Utilise and manage the tee time utilisation to plan for peaks and troughs of business.
  • Implement group sales and marketing strategies and plans.
  • Review performance and analyse results whilst looking for enhancements.
  • Assist in the reporting of weekly revenues to the General Manager.
  • Manage EPOS system and procedures in accordance with BGL standards and guidelines – maximising and ensuring revenue generating tools are in place at all relevant times.

Expense Management

  • Utilise effective manpower planning and ensure rota’s reflect business demand patterns and budget.
  • Review general ledger weekly to identify expenditures and verify correct coding of expenses by account and timely processing of invoices.
  • To receive, appropriately code, authorise and batch invoices weekly to accounts.
  • Manage forecasted business to ensure any shortfalls are minimised and managed.
  • Carry out daily administrative duties as required ensuring the smooth operation.

Merchandise/Catering

  • Implement and maintain all Minimum Operation Standards as per BGL standard.
  • Manage all food and beverage service which may include hot and cold display counters, snacks and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction.
  • Implement and maintain effective inventory and shortage controls.
  • Ensure that adequate inventories are maintained and storage is provided.
  • Ensure 100% compliance to food hygiene standards.
  • COS target ratio to be managed to or lower than budget. 
  • Responsible for all food, beverage, retail supply purchases maximising group agreed supplier contracts.
  • Ensure that employees meet all standards for performance, appearance and service provision.
  • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follow up with guests/members to ensure satisfaction.
  • Complete various financial reports and budgets to keep management informed of goals and status, and to aid in making effective business decisions.  Responsible for all adventure golf, food and beverage and retail department accounting and files.

Maintenance

  • Responsible for the overall general condition and maintenance of the facility to include suggestions for annual improvements to the facility.
  • Ensure the adventure golf courses are walked daily and the required standards of operation are met and Health and Safety check sheets have been completed and action taken where appropriate.
  • Undertake any required routine maintenance/repairs and landscaping that is required to sustain the product quality.
  • Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
  • To organise and liaise with supplier/contractors for maintenance regimes.

Security/Legal

  • Train all employees in cash handling and security.
  • Monitor cash handling procedures on a regular basis; investigate all security concerns.
  • Complete regular spot checks.
  • Maintain regular staff searches.

Development and Management/Leadership

  • Lead the recruitment and orientation of all new employees.
  • Ensure new employees receive induction and training for their position that is consistent with BGL standards and policy.
  • Ensure all staff understand and follow the BGL customer 1st service standards.
  • Communicate and live the Vision, Mission & Values as part the on-going team development through learning and training.
  • Lead the team to accomplish the agreed business plan and achieve budgeted goals.
  • Work with the General Manager to develop an annual budget and business plan.
  • Conduct employee meetings to discuss issues, concerns and upcoming events.
  • Coach employees and give positive reinforcement when appropriate.
  • Be a role model for all employees by demonstrating behaviours and work ethic expected of all BGL staff and ensure that our Vision, Mission and Values are acted upon at all times.
  • Implement all company human resources policies and procedures to include the regular appraisal of employees.
  • Maintain an appropriate level of community/public affairs involvement to facilitate networking and knowledge of our business to the wider community.

Additional Responsibilities

  • Comply with BGL personnel policies and health and safety procedures.
  • To undertake any further duties as reasonably requested by the management