Adventure Golf Supervisor - Hoebridge Golf Centre

POSITION:                   Adventure Golf Supervisor

RESPONSIBLE TO:      Food & Beverage Manager / Adventure Golf Manager

MAIN DUTIES:

To work closely with the Food & Beverage & Adventure Golf Manager in running the Adventure Golf operation. Manages staff ensuring best quality of service, while maintaining excellence in quality of product and presentation within the Adventure Golf area. Learn all aspects of the Food & Beverage Manager duties. Undertake full Duty Management responsibility as and when required by senior management.

• Running AG Kiosk to ensure compliance with BGL policies and procedures in AG service and customer service techniques. Ensuring that opening, closing and appropriate cash handling procedures are correctly adhered to.

 

 

• Hosting Adventure Golf and Foot Golf Parties, ensuring that all necessary facilities and equipment are in place and ready, including liaising with the kitchen with regard to catering requirements.

• Maintain health and safety standards within the AG Department ensuring that the AG Kiosk and stock room are kept clean and tidy at all times to ensure the smooth running of the operation.

 

 

• Maintains regular quality control of the AG course and actions/reports any maintenance issues.

• Ensures all AG stock orders are placed in a timely manner, and that all stock in AG Kiosk is well presented and merchandise to maximise sales opportunities

 

 

• Provides necessary holiday/sickness cover for Adventure Golf Manager as required / Food & Beverage Supervisor as required.

 

 

• Is responsible for the security of all AG stock items, ensures all inventory stock is correctly booked onto the system when received.

• Ensure that the correct standards of service are in keeping with the Customer 1^st ideals. (Meet and Greet, S.M.I.L.E and AAA)

• Follow all guidelines and rules within the staff handbook.

 

 

• Checks all relevant stock is correctly bar coded.

• Ensures that the company’s secure cash handling procedures are adhered to and that best practice is employed when cashing up and declaring daily takings

 

 

• Work closely with Adventure Golf Manager/F&B Manager to ensure correct staffing levels to service the AG Operation and work closely with other departments to ensure efficiencies of operation.

• Assists in completing monthly stock counts and full stocktake process for all AG stock and achieve monthly budget targets.

• Any additional duties as required by Senior General and F & B Managers

Additional Duty Management Responsibilities.

           

• Completes the daily DM checklist to ensure all areas of the business are functioning to the correct operational standards.

 

 

• Provides Duty Management cover for the business as and when required by Senior Management.

 

 

• Maintains regular contact with Adventure Golf Manager and F & B Manager regarding all operational and service issues.

 

 

• Provides additional departmental coverage as required by the business including F&B.

OUR VALUES: We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.

 

 

• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.

• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.

 

 

• Support each other in everything we do, recognised and develop each individuals potential.

 

 

• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.