Assistant Food & Beverage Manager - Hoebridge Golf Centre, Woking

MAIN DUTIES:

Responsible in the absence of the F & B Manager for the entire food and beverage operation; manages co-workers and activities of the food and beverage outlets, catering services, while maintaining excellence in quality standards and guest/member relations.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.

• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.

• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.

• Support each other in everything we do, recognised and develop each individuals potential.

• Take complete ownership of their own actions and have pride in what they do.

• Deliver to our customer’s consistent high levels of service, quality and value in everything we do

• Look for alternatives to what we do seeking out and exploiting natural resources.

RESPONSIBILITIES:

• Manages all food and beverage service outlets, which may include bar/lounge, restaurant, hot & cold display counter, catering department, kitchen, snack bar and refreshment buggy, and co-ordinates to achieve qualitative/quantitative goals and ensure guest/member satisfaction.
• Supports all Food & Beverage department co-workers, including training, scheduling, developing.
• Ensures that co-workers meet all standards for performance, appearance and service provision, determines assignments and division of responsibilities.
• Maintains existing food & beverage programmes and develops new concepts/strategies that ensure the highest possible quality of food service to meet guest/member expectations and assure repeat business.
• Ensures that company standards for service and quality are met.
• Ensures that all policies and procedures related to the operation of the Food & Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation and storage, alcoholic beverage service, cash and credit card processing, and health and safety.
• Implements and maintains effective inventory and shortage controls.
• Ensures that adequate inventories are maintained and storage is provided.
• Identifies new market opportunities and maximises sales potential through aggressive marketing of the property’s various Food & Beverage services and events, including, local awareness, brochures, digital, promotional events, etc.
• Recommends equipment to be used and is responsible for the proper selection of all food and beverage products in accordance with Company standards and/or national purchasing guidelines.
• Solicits and handles guest/member inquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follows up with guests/members to ensure satisfaction.
• Works with other departments to ensure efficiencies of operations.
• Maintains knowledge of local competition and general industry trends.

Statutory Requirements

• Weights and Measures
• Health & Safety
• Food Hygiene Certificate
• Licensing

Reports

• To month end stock takes, (as required)
• Staff Costing Weekly Report (as required)

Additional Responsibilities

• To implement and support all company initiatives and programmes as requested

Minimum Qualifications

• Five GCSE passes, including English and Math’s, at grade C or above. 

Knowledge and Skill Requirements

• Experience of managing staff
• Knowledge of food & beverage service
• Proficient in computer software including word processing 
• Good time management, organisation and prioritisation skills
• Excellent communication skills
• Good presentation skills
• Self-starter and motivator
•  

Working Conditions Full Time, Shift pattern that will include regular evenings, weekends and bank holidays.