Food and Beverage Supervisor - Redbourn Golf Club, Harpenden, St Albans

Harpenden, Hertfordshire
Competitive Salary
17 Mar 2015
17 Apr 2015
Full Time

RESPONSIBLE TO:  Food and Beverage Manager
HOURS:  Full Time                               

MAIN DUTIES:

To work closely with the Food and Beverage team in running the food and beverage operation for the golf course; manage co-workers while maintaining excellence in quality control and excellent customer relations. Learn all aspects of the Food and Beverage Manager duties.

RESPONSIBILITIES:

  • Manages all food and beverage service outlets with a hands on approach in the absence of the Food and Beverage Manager, which may include bar/lounge, restaurant, casual dining, catering department, kitchen, snack bar and convenience cart, and co-ordinates to achieve qualitative/quantitative goals and ensure customer satisfaction.
     
  • Ensures that co-workers meet all standards for performance, appearance and service provision, determines assignments and division of responsibilities.
     
  • Maintains existing food and beverage programmes that ensure the highest possible quality of food service to meet customer expectations and assure repeat business.
     
  • Conducts club tour of property to ensure clean and tidy operation.
  • Ensures that all policies and procedures related to the operation of the Food and Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation and storage, alcoholic beverage service, cash and credit card processing,  till operations, stock control and health and safety.
  • Ensures that adequate inventories are maintained, secured and storage is provided.
  • Reviews all bookings for catered activities, ie: banquets and meetings, and ensure all appropriate preparation is made in advance.
  • Solicits and handles customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follows up with customers to ensure satisfaction.
     
  • Conducts staff meetings with and post notices for co-workers to communicate goals, events and any changes to policy and/or procedure.
     
  • Provides feedback to Food and Beverage Manager regarding such things as customer comments, ideas for service improvement, strategies for revenue growth, and health and safety issues.
  • Complies with BGL personnel policies and procedures and health and safety procedures
  • To undertake any further duties as requested by the management.

Applications to: Paula Sandell Food and Beverage Manager by applying below.