Guest Relations Team Member - Hemel Hempstead
- Recruiter
- Bourne Leisure
- Location
- Hemel Hempstead, Hertfordshire
- Salary
- Competitive
- Posted
- 21 Mar 2017
- Closes
- 04 Apr 2017
- Ref
- Bourne11442
- Job Type
- Full Time
Do you have a passion for communicating to guests whilst working for The Times 5th Best Big Company in the UK?
Haven Holidays is currently looking for a new addition to our Guest Relations Team, who will join us during an exciting period of change, as we look to reshape how we help guests that finish their holidays and are not completely satisfied. You will be looking after a number of your own parks and responding to our guests with a resolution through different contact channels.
To be successful I will:
Have an excellent telephone manner
Have good written communication skills
Be a strong team player and can approach work with a one team culture
Effectively manage your day-to-day work load ensuring we respond to the guests in a timely manner
Proactively communicating with park teams, Holiday Experience Managers and key stake holders identifying areas for improvement for reducing complaints (root cause analysis)
Need to be able to respond to our guests demonstrating listening, understanding and empathy skills
To ensure that the quality and appropriateness of communication is in line with the brand standards and guidelines but taking in to consideration the guests needs
Desired skills:
Previous experience within the complaints/resolutions environment
Experience with Microsoft Office
Excellent communication and listening skills are essential
Good time management, able to work to and meet deadlines
Experience within leisure/travel is ideal but not required
The benefits of working with us:
- Free use of many of the Park facilities and discounts off our food and retail outlets.
- Discounted Bourne Leisure holidays for you, your family and friends.
- Reward and recognition schemes including long service and team member of the month.
- Externally recognised qualifications to give you the opportunity to develop and progress.