Hotel Receptionist - Langshott Manor, Surrey
- Recruiter
- Alexander Hotels
- Location
- Horley, Surrey
- Salary
- £15,000 per annum
- Posted
- 20 Feb 2017
- Closes
- 16 Mar 2017
- Ref
- LM
- Sector
- Hotel jobs, Hotel Receptionist, Reservations Manager, Spa, Massage & Beauty jobs, Spa Receptionist
- Job Type
- Full Time
SCOPE
A smart, professional, experienced Hotel Receptionist with a friendly warm approach to people to work with our team of Hotel Receptionists. A dedicated and enthusiastic approach required to ensure the delivery of outstanding levels of customer service to hotel and visiting guests
MAIN DUTIES
- 5 days per week including weekend shifts on a rota basis working a mixture of early (7am start) and late shifts (10pm finish)
- Completion of Hotel Reception early and late shift task duties
- Welcoming of all guests and visitors
- Compilation of guest bills
- Checking out of departing guests
- Balancing of float and shift
- Handling of both guest and employee queries to resolution
- Ensuring service standards achieve the requirements of the Mystery Guest Standards
REQUIREMENTS
- A genuine desire and enthusiasm for guest care is required together with experience of Hotel Reception duties.
- Excellent standard of appearance, communication face to face and on the telephone with a warm and welcoming manner
- Ability to work early and late shifts including at weekends
SALARY & BENEFITS
£15,000 per annum
- 4 weeks holiday pro rata
- 8 Bank holidays pro rata
- Free car parking
- Employee uniform
Following completion of the company's 3 month probationary period access to a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday