Food & Beverage Team Leader - Surrey

Food & Beverage Team Leader - Barnett Hill, Surrey

SCOPE

Barnett Hill Hotel is the newest member of the Alexander Hotels family joining the Group in September 2016. We are building up the permanent number of employees at the hotel to ensure excellent guest service is offered consistently in all areas. As a result we are seeking smart, energetic and enthusiastic Food and Beverage Team Leader to join our restaurant/banqueting team.   Barnett Hill is a beautiful Queen Anne style property, built in 1905, set within 26 acres of lovingly maintained gardens and woodlands, sitting in the heart of the Surrey Hill area of outstanding natural beauty just outside Guildford, Surrey. This idyllic location is 15 minutes from Guildford town and 45 mins from Central London. Since 1944 Barnett Hill has been used for training, conference and events, with bedrooms later being added; to date it now serves as a beautiful venue for leisure, dining, wedding and conference events.   Bedrooms at Barnett Hill show historic and contemporary personalities. Each room is individually decorated, comfortable and finely appointed. Many are in the main house and other located in an adjacent bespoke accommodation building.   Currently a 3 Star Hotel Peter & Deborah Hinchliffe have exciting plans for refurbishing and redeveloping the property to give it that Alexander Hotels sparkle. Work is currently underway!  

• The hotel today offers;
• Stunning grounds of 26 acres
• 60 bedrooms Restaurant Bar and Lounges
• 15 function/conference rooms catering for us to 70 guests
• 3 suites for Civil Ceremonies 

MAIN DUTIES

Working in our Hotel Restaurant you will have responsibility for food and beverage service standards during your shift. Service periods cover breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends. As well as restaurant service the Hotel hosts functions, weddings, conferences and corporate events requiring food and beverage service. Duties include;

• Ensuring the restaurant/function area is prepared for service
• Meeting and greeting guests
• Taking guest orders
• Effective rostering of employees
• Coaching employees to develop their skills and ensure service standards are met
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks and action all feedback
• Resolving any service issues
• Presenting bills to guests and taking payment
• Resetting the restaurant is reset at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before departing

REQUIREMENTS

• Smart appearance
• Excellent communication skills with a passion for guest service
• Supervisory experience within a quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have own transport due to location and shift patterns

Ability to work flexible shifts 5 days per week including weekends. Shift patterns include; 6.30am to 2.30pm, 7am – 3pm and 3pm to 11pm 

SALARY & BENEFITS

£17,500 per annum

• 4 weeks holiday
• 8 Bank holidays
• Free car parking
• Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday