Group Room Reservations Agent - Alexander House, Sussex

SCOPE

Working within a team of 6 for our Group Reservations Manager you will be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. A friendly warm personality who is enthusiastic about our beautiful hotels and is keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction. 

MAIN DUTIES

• Enquiry handling on the telephone
• Giving information on bedroom availability and rate structure across our three hotels
• Inputting reservations for bedroom, restaurant and lounge bookings
• Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests
• Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letter

REQUIREMENTS

• Excellent telephone manner
• Computerised reservation experience preferred
• Excellent attention to detail when direct inputting data into our systems
• Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am – 8pm so your 8 hr shifts will be completed between these hours

SALARY & BENEFITS

£19,000 min including incentives

• 4 weeks holiday
• 8 Bank holidays
• Free car parking
• Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday