Hotel Receptionist - Alexander House, Sussex
- Recruiter
- Alexander Hotels
- Location
- Turners Hill, Crawle
- Salary
- £14,500 + Generous incentive scheme
- Posted
- 19 Oct 2016
- Closes
- 26 Oct 2016
- Ref
- (AH)
- Sector
- Commercial Leisure, Attractions & Entertainment jobs, Front of House, Hotel jobs, Hotel Receptionist
- Job Type
- Full Time
SCOPE
From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guests experience. Your actions will determine the guests satisfaction levels and the extent to which they get the most out of their stay.You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
MAIN DUTIES
- 37.5 hrs per week working 5 days per week including weekend shifts. A mixture of early (7.30am - 3.30pm) and late (3.00pm - 10.00pm) shifts
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures
REQUIREMENTS
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
SALARY & BENEFITS
£14,500 + generous upgrade incentive
- Great potential to increase earnings with generous incentive scheme. 50% less VAT of upgrade values paid to Hotel Receptionists eg bedroom upgrades, extras purchased. Incentive paid monthly.
- 4 weeks holiday
- 8 Bank holidays
- Free car parking
- Employee uniform
Following completion of the company's 3 month probationary period access to a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday