Hotel Receptionist - Rowhill Grange, Kent

SCOPE

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guests experience. Your actions will determine the guests satisfaction levels and the extent to which they get the most out of their stay.You will also be key in providing internal departments with information so that they to can perform to achieve excellence. 

MAIN DUTIES

• 5 days 37.5 hr week including weekend shifts. A mixture of early (7.30am start) and late (10pm finish) shifts
• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

REQUIREMENTS

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

SALARY & BENEFITS

£14,500 per annum (37.5hr week)

• 4 weeks holiday
• 8 Bank holidays
• Free car parking
• Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday