Recreation Assistant/ Lifeguards - London

Recreation Assistant/ Lifeguards - All Centres, London

Overview / Purpose of Role

Responsible for day to day centre operations when on duty including cleaning and maintenance, preparation of areas and equipment for sessions as appropriate, maintaining a safe pool environment through diligent lifeguarding practices and attendance at regular pool training.

To be part of the centre team and contribute to the business’ success by actively promoting the centre activeNewham by ensuring first class customer service at all times.

Job Context

• The post holder reports to the Duty Manager, and will work closely with other centre teams
• The post holder will be required to work evenings, weekends and public holidays
• The post holder will be required to wear a uniform

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

Customer Service

• Maintain a positive visual image of the centre to customers by providing a welcoming, helpful and professional service and ensuring exceptional standards of presentation throughout the centre at all times
• Pro-actively anticipate customer feedback whenever possible in addition to handling customer complaints, concerns and comments ensuring customer satisfaction through ownership and resolution of issues

Operations

• To ensure all wet and dry activities are set up in timely manner and run according to programme ensuring activities are delivered safely and effectively
• To ensure the safety of customers whilst using the centre at all times by consistence adherence to all relevant guidelines, regulations and procedures
• To ensure all pool safety / operating procedures are in place and adhered to
• To complete all necessary shift paperwork as required and maintain all appropriate records, systems, and financial procedures in accordance with standard operating procedures
• To maintain exceptional standards of cleanliness inside and outside the building at all times
• Assist management to continuously improve energy utilisation
• To keep records of all maintenance, repairs and tests of plant and equipment carried out
• Meet all Health and Safety requirements, including but not limited to fire evacuation, COSHH etc

Protecting Staff and Services

Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

Personal Specification

Recreation Assistant

The criteria listed in this Person Specification are all essential to the job.

Knowledge and Qualifications

• Appropriate professional qualifications including National Pool Lifeguarding Qualification (NPLQ) or ability and commitment to obtaining this within 3 to 6 months
• Good understanding of customer requirements and exceptional customer service skills
• Knowledge of Health and Safety legislation and other legislation in relation to leisure centre operations
• The ability to deliver a high quality service without supervision
• The ability to work as part of a team
• Strong communication skills and IT literate

Experience

• Previous experience in busy leisure / health and fitness facility, or working in a customer focused environment
• Evidence of achieving results and making a difference to customers

Skills

• A dynamic individual with a ‘can do’, results driven approach and attitude
• Demonstrates trust, openness and respect when interacting with people
• Flexible approach to tasks and workload
• Ability to work flexible shift patterns outside normal hours, including evenings, weekends, public