Fitness Lead - London

Fitness Lead - Atherton Leisure Centre

Overview / Purpose of Role

• To oversee and lead a gym based customer engagement with “high risk” customer interventions in a fun and inclusive environment. Responsible for fitness programming within the leisure centre including the management of group exercise and individual programming.
• To be at the forefront in fitness innovation, introducing new innovative ideas around product and programming to support our evolving Health and Fitness offer, thereby resulting in the delivery of centre business Key Performance Indicators (KPI).

Job Context

• The post holder reports to the General Manager and is responsible for Group Exercise Instructors and Fitness Instructors and will work closely with other departments within their centre and the organisation as a whole.
• The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements
• The post holder will complete fitness instructor shifts as part of their working week
• The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder.  This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

Business Support

• Responsibility for and leading a member/customer engagement programme focused on customer results and increasing average membership length through regular usage.
• To train and install a culture within fitness teams of ‘product value’ so that they have confidence in promoting our product and its value for money to customers and prospective members.
• Ensure studio and gym areas are clean and safe at all times and that any maintenance issues are resolved in timely fashion keeping customers suitably aware.

Team Support

• Be the role model for health and fitness, with the knowledge and standards excellence to promote our product with integrity.
• Assist senior managers in recruitment. Develop and set expectations to the fitness team in line with company procedures, behaviours and enthusiasm to deliver quality, engagement, member results and commercial objectives.
• Work with senior managers to address any performance or conduct issues with the team.
• Overall responsibility for the rota, in addition to leading the activities of the team to ensure that they provide our members with a great service and effective exercise coaching.
• Lead the fitness team in promoting and selling other added value fitness and other services.
• Role will be shift based to match business requirements.

Group Exercise Support

• Responsibility of group exercise programming including aqua classes: studio classes, paid courses, gym floor group activity; health and fitness seminars for customers/members.

Protecting Staff and Services

Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role.  All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

Personal Specification

Fitness Lead

The criteria listed in this Person Specification are all essential to the job.                                                                                                                                                            

Experience

• REPs level 2 qualified or equivalent
• Is an experienced fitness professional/senior fitness instructor
• Has proven experience in effectively designing and managing group and individual fitness programmes, and also is able to teach group exercise

OTHER SPECIAL REQUIREMENTS:

Willingness and ability to work occasional evenings and weekends to maintain service delivery.