Alton Towers Theme Park

Customer Service Roles - Alton

Location
Alton, Stoke-on-Trent
Salary
£7.33 per hour
Posted
12 Jan 2017
Closes
09 Feb 2017
Ref
ALT0001BI
Job Type
Contract

2017 Hotels - Customer Service Roles​

We are the Alton Towers Resort and we are part of the magical Merlin Entertainments!

We are looking for enthusiastic people to join us in Customer Services roles for our 2017 within our fantastical Hotels, here at the Alton Towers Resort.  We're looking to fill the following vacancies - please familiarise yourself with the roles below, and pick your preferences in the questions when you are asked.  We will allocate your application to your top preference wherever possible, however reserve the right to choose the department where there are more vacancies than others.  It may be a good idea to find a pen and paper to mark down your choice of roles, as you will be asked later on in the questions.

CONFERENCE & EVENTS HOST:  If you like variety you'll love being part of our Conference and Banqueting Department.  You'll be responsible for the setting up, servicing and 'breaking down' of conferences, and you'll deliver food and drink to weddings, buffets and galas with anything from 10 to 500 guests.  You'll also have the pleasure of working within our state of the art conference centre and the Emperor Suite, situated in the Alton Towers Hotels, and the Conference facilities on the theme park.  Pay rates between £6.50 and £7.20 depending on age.

HOUSEKEEPING ATTENDANT:  In this role you'll join the Housekeeping team within the Resort.  The high standard of cleanliness in our public areas and guest accommodation is down to the hard work of our Housekeeping team.  As part of the team, you'll not only help with the daily cleaning duties, you'll be encouraged to interact with guests and assist them wherever possible.  We can be very flexible on shifts in this role - usual hours are 9.00am to 3.30pm, however we are happy to discuss hours outside of this at interview.  Pay rates between £6.50 and £7.20 depending on age.

RESTAURANT & BAR HOST:  Enjoy the unique experience that the Alton Towers Hotels have to offer, by assisting with the catering and service, where you could potentially work in any of our superb on site restaurants.  You'll be responsible for serving meals to guests, as well as preparing and serving drinks, including cocktails.  The number one aspect of your role will be to make sure all our guests have an experience to remember for years to come.  Due to the licensed nature of our business, we have limited roles for those under 18.  Pay rates between £6.50 and £7.20 depending on age.

COMMIS CHEF:  We're looking for people to join us in ensuring all the food in our kitchens is to the highest standards.  We need people to assist with food preparation and cooking, as well as maintaining our high levels of food safety, working closely with all the Chefs in our four busy kitchens within the Hotel complex.  The role offers excellent prospects for those interested in a career as a Chef.  We provide training on site as well as the opportunity to attend college to gain professional qualifications.  Working straight shifts on a rota basis.  Pay rates between £6.75 and £7.20 depending on age.

KITCHEN PORTER:  In this role you'll help to ensure that the facilities in our kitchens are maintained to the highest standards.  We need people to help keep the strictest levels of cleanliness in the food preparation areas, by working closely with all of the Chefs in our four busy kitchens within the Hotel complex.  Working straight shifts on a rota basis, the role offers excellent prospects for those interested in a career as a Chef or any other aspect of the catering industry.  We proactively seek to develop all our employees who show promise.  Pay rates between £6.50 and £7.20 depending on age.

RECEPTIONIST:  Want to make a great big first impression?  In this crucial customer facing role, the Reception team alternate between our two Hotels and the Enchanted Village.  It's vital that the team work together as it's the customer's first and last impression that really counts.  You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.  Pay rates between £6.97 and £7.20 depending on age.

PORTER:  First impressions count for a lot and you'll be one of the first people our guests meet as a Porter at the Alton Towers Resort.  As such, you'll need to be an enthusiastic and helpful ambassador, as well as a mine of information - answering questions on everything from the geographical layout of the Resort to the latest promotions.  You'll also take responsibility for the safe handling of guest property.  Pay rates between £6.97 and £7.20 depending on age.

NIGHT PORTER:  In this role you'll need to be an enthusiastic and helpful ambassador, as well as a mine of information - answering questions on everything from the geographical layout of the Resort to the latest promotions.  You'll also take responsibility for safe handling of guest property, as well as ensuring that the Hotels are tidy and spotless ready for the next morning.  Pay rate is £7.48.

LEISURE AREA ATTENDANT:  In this role you'll work within the Leisure Operations team to supervise the safety of all the swimmers in the Waterpark and all of the High Ropes and Extraordinary Golf course users.  You'll provide excellent guest care as well as safety for all guests visiting the Waterpark, High Ropes and Extraordinary Golf course by achieving high standards of cleanliness and adhering to all policies that are in place.

LEISURE RECEPTIONIST:  In this crucial customer facing role, the Leisure reception team are the first people to interact with guests before they enter any of our Leisure attractions.  It's vital that the team work together as it's the guests' first and last impression that really counts.  You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.  Pay rates between £6.97 and £7.20 depending on age.

HIGH ROPES INSTRUCTOR:  In this role you'll work closely with the Leisure Operations team to supervise the safety of all high roles course users.  You'll provide excellent guest care as well as safety for guests visiting the high ropes course by achieving high standards of cleanliness and adhering to all policies that are in place.  As one of our Instructors, you'll be at the front line of ensuring our guests have an exciting and safe time on the high ropes courses.  You'll be an ambassador for the Resort, ensuring you behave in a professional manner at all times.  Pay rate is £7.33.

Contracts will run from February or March 2017 until November 2017.

We offer flexible opportunities, in a totally unique environment.