Go Ape

Instructor - Kidderminster

Recruiter
Location
Kidderminster, Worcestershire
Salary
£8.60 per hour
Posted
28 Nov 2016
Closes
26 Dec 2016
Ref
Wyre
Job Type
Full Time

Instructor - Wyre, Kidderminster

Reports to: Site Manager or Deputy/Duty in the Site Manager’s absence

Location: Various across the UK

Contract Period: Fixed term, for one season only. The core season will be April to October. Extensions for weekends and holidays may be offered

Reward Package Hourly Rate: £8.60 per hour (including £0.93 per hour holiday pay based on 28 days/year) Holiday Entitlement: 28 days holiday (pro rata) has been included in hourly rate above. Holiday pay will be specified separately on your payslip Flexible Working Hours: A range of contracted hours are available, both full and part time. Weekend and bank holiday are standard working days. Hours will be rostered by the Site Manager Job Role

The Instructor’s role is to assist in successfully running the site, including all aspects of the operation pertaining to equipment, facilities, health and safety, customer care and administration.

To meet the requirements of the role, all instructors need to successfully complete Go Ape’s in-house training program. You will be required to work unsupervised at height and therefore need to meet our minimum health and safety requirements, including being over 18 years of age.

Your duties will include the instruction and delivery of all of Go Ape’s activities dependent on your location’s offering.

Main Duties and Responsibilities:

Health and Safety:

  • At all times, and in accordance with company procedures and training:
  • Comply with all health and safety policy, measures and legislation
  • Follow all Health and Safety procedures and safe systems of work
  • Ensure your own safety and those with whom you are working
  • Use equipment in a safe manner as trained
  • Ensure the safe operation of the course
  • Maintain the security of site, cabin and equipment
  • Assist with Risk Assessments and Method Statements where required
  • Apply first aid when necessary appropriate to your skill level
  • Report and recording all accidents, significant incidents and rescues correctly
  • Report all safety matters to the Site or Duty Manager
  • Keep up to date with the First Sight file
  • Carry out site checks during the daily opening and closing of the site and recording any findings

Personal Protective Equipment (PPE)

  • Check PPE each time it is issued to and returned by a customer
  • Fit and remove customers’ PPE correctly
  • Fit chest harnesses where appropriate
  • Inspect and maintain site, PPE and other safety equipment, ensuring it is in good order
  • Ensure site PPE is correctly serviced, reporting all faults where found
  • Maintain the PPE and equipment records as required

Customer Service & Safety

  • Assist with customer enquiries & bookings
  • Welcome customers and prepare them to take part on the course
  • Ensure all Go Ape participants: Complete a risk acknowledgement/disclaimer
  • Comply with company rules on height, weight, age and medical conditions
  • Demonstrate the safe system of operation on the course
  • Instruct and brief customers in the safety procedures and the safe way of using the course
  • Monitor every participant individually through the briefing stage and subsequent site
  • Confirm participants’ competence to continue beyond the briefing stage
  • Patrol the course, which includes: ensuring all participants are safely conducting themselves, assisting participants where necessary, carrying out emergency drills in accordance with company directives and training, ensuring all landing sites are dug and raked to the correct standard, maintaining all records and registers including the radio log and daily report.
  • Do everything within reason to minimise customer complaints and maximise customer satisfaction

Inspection and Maintenance

  • Carry out site maintenance checks
  • Record checks, serviceability and work required in the relevant register
  • Notify the Site Manager or Duty Manager of any site problems
  • Maintain site structures, paths, fencing, gates etc in good serviceable order in accordance with Company procedures
  • Ensure all administration, documentation, logs and records are compiled, updated and stored as per Company procedures
  • Remove litter from site and maintain Go Ape cabin in good, clean and serviceable order

Marketing & Site Development

  • Market Go Ape as required by the Site Manager
  • Meet communication standards set by Go Ape Management
  • Business development in conjunction with management
  • Build and maintain good working relationship with key parties including:
  • Go Ape personnel, landowner’s representatives, Altus, contractors, members of the public, customers, HSE and Environmental Health Officers, insurers, course inspector and the press

Financial Management

  • Operate the till and take receipt of payments
  • Ensure all cash, cheque and credit card transactions are completed according to PCI and company directives
  • Bank payments, as requested by the Site or Duty Manager

Personal Professionalism

  • Read and comply with the Company Handbook
  • Visit and work at other Go Ape sites and attend training, as required

Essential

  • Safety conscious, with a professional outlook, able to work under own initiative without supervision
  • A ‘customer comes first’ attitude with drive and enthusiasm to achieve
  • Excellent interpersonal and communication skills with a high standard of personal hygiene and appearance
  • Must be an enthusiastic team player and be able to work with other colleagues in a dynamic working environment
  • High energy levels with a cheerful disposition and the ability to work under pressure
  • Must like working outdoors and have a good head for heights
  • Must be able to demonstrate attention to detail and diligently follow company procedures
  • Own transport (able to get to and from site under their own steam)
  • Basic First Aid Certificate (to be obtained prior to start date)

Desirable

  • Previous instructional experience
  • Health & Safety experience
  • To have visited a Go Ape site
  • To live within 1 hour’s commute of Site
  • Coaching or Training knowledge
  • Climbing / high ropes experience
  • Practical DIY & maintenance skills
  • Marketing and sales experience
  • Experience with working with Corporate clients
  • Computer literate