Sales Advisor - Bourne
Sales Advisor - Bourne Leisure Centre
Reports to: Sales Manager
To exceed all membership sales targets and assist the customer in making the best decision for them
Bourne Leisure Centre
Bourne Leisure Centre is home to our very popular swimming pool with wave machine and flume and a successful swim school and aqua fit classes. Our centre also boasts a large air conditioned and recently refurbished gym and our four court sports hall cater for all abilities.
To achieve/exceed all personal sales targets set for both unit sales and Admin Fee, prorated and any other revenue
Ensure all new leads are given a 1Life card and their data recorded correctly
To assist the team in achieving the overall target
To exceed all Minimum Performance Criteria in respect of:
- New Contacts
- Total Contacts
- Appointments set
- Tours held
- Membership sales
- Referrals achieved
To achieve the minimum ration as stipulated. The required ratios/performance are:
- New contact to appointments 35%
- Appointment to show 65%
- Tour to close 80%
- Sales to referral 200%
- Sales mix (i.e. the % of DD sales onto a contract) meets the site specific target
To conduct all required prospecting activity in accordance with the sites Lead Generation plan.
Attend all national and regional sales launches
To conduct 10 minute meetings with line manager every day
To diligently and effectively embrace all national sales and referral campaigns with passion and energy
To enter onto the relevant software system all the details required to set up the membership correctly including the photo of the new member
To follow and adhere to all aspects of the sales system as advocated through all training received and related sales manual issued
To actively make use of promotional/selling tools within the sales system to maximise appointments/sales volume.
Timely and accurate delivery of sales reports
To have a professional experience at all times
Ensure all products sold are done so charging the correct fee’s as stipulated by your centre prices unless otherwise directed as part of Central/Local promotion endorsed by the company.
To be aware of and follow company policy with regard to the Staff handbook and Health and Safety guidelines
To always be an ambassador for the brand
It is a requirement of the job to undertake a NVQ/Apprenticeships/Diploma qualification if eligible
To undertake any other duties that may be required by 1Life.
Core Qualities & Behaviours (1Life Performance Framework)
In addition to the Key Responsibilities, 1Life has identified the core qualities and behaviours required from all colleagues for the successful delivery of our Mission, Vision, Values and commercial goals. These can be found in the 1Life Behaviour Framework and this role is required to achieve at Level 2 with particular focus on the following areas:
- Planning for success
- Owning the Issue
- Developing our skills and knowledge