Mercure

Leisure Club and Spa Attendant - Blairs

Recruiter
Location
Blairs, Aberdeen
Salary
£7.50 per hour
Posted
08 Nov 2016
Closes
06 Dec 2016
Job Type
Part Time

Leisure Club and Spa Attendant - Mercure Aberdeen Ardoe House Hotel & Spa

Benefits include spa membership, uniform, staff meals, contributory pension, global discounted hotel rates and two free 2-night UK hotel breaks per year.

As an Ambassador for the Spa Natural and the hotel your main roles are to provide excellent customer service to Spa members and hotel guests using the Spa whilst maximising the sales opportunities.

Our Spa Natural includes an 18 metre swimming pool, steamroom, sauna, hot tub, gym and aerobics studio as well as 5 beauty rooms, tennis courts and a small cafe.

Main responsibilities:   

To promptly welcome all customers on arrival to the Spa and ensure their needs are met.

To carry out Reception duties including greeting guests and ensuring they have current membership cards.

To carry out pool tests and cleaning duties as laid down by the company operating manual.

To promote beauty facilities and promotions and take bookings when required.

Ensure all telephone bookings and enquiries are dealt with in a friendly and efficient manner.

To ensure customer satisfaction at all times.  To provide a personalised service to promptly deal with and report any complaints, comments and compliments.

To maximise sales through service by demonstrating good product knowledge.

Be aware of company products, special offers and daily events and to maintain knowledge of hotel facilities.

The Mercure Ardoe House and Spa is everything you would expect of a 21st century luxury Hotel. In bringing the 19th century mansion up to date we have taken a great deal of care to ensure that it's grandeur and dignity is not disturbed.

With 120 bedrooms, 6 event rooms, Spa and extensive grounds, no hotel in the North East can rival our capacity or ability to provide facilities and service to our varied clientele.

Benefits include spa membership, uniform, staff meals, contributory pension, global discounted hotel rates and two free 2-night UK hotel breaks per year.

Apply on line or CV and Cover Letter to Amanda Walsh, HR Manager