Firmdale Hotels

Night Receptionist - London

12 Jan 2017
20 Jan 2017
Job Type
Full Time

Location: London

Salary: Competitive

Start Date: ASAP

Duration: Permanent

We are currently recruiting for a Night Receptionist to join our highly successful team.

Your main responsibility as a Night Receptionist is to take direction from the Front Office Manager and Night Manager; you will run the operation of the reception desk throughout the night, overseeing all the arrivals and departures to the hotel. Understanding what it means to deliver exceptional customer service and be able to exceed guest’s expectations is imperative to this role. You should have a warm, friendly and welcoming manner, and genuinely care about the guest experience.

Main Duties:

  • Complete check in and check outs
  • Welcome the guests to the hotel in a warm and professional manner
  • Answer any incoming calls and forward to the correct department if necessary
  • Act upon any guest requests
  • Upsell the hotel facilities or a higher category of room to the guests
  • Liaise with the housekeeping department regarding the arrivals and departures and confirm when the rooms are ready to be occupied
  • Maintain and deliver consistent Firmdale standards


  • Previous experience working as a hotel Receptionist or Night Receptionist
  • Previous experience using the Opera system
  • Excellent communication skills and telephone manner
  • Superb attention to detail
  • Confident and warm personality
  • Demonstrates a genuine passion for delivering a memorable guest experience
  • Excellent personal presentation
  • Resilience and drive to get things right first time

Hours required:

As a Night Receptionist you will be working 42 hours per week on 4 on 4 off rota, where some weekends will be required.

To apply for the role of Night Receptionist:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.