Alexandra Palace

Customer Service Assistant - London

Location
London (North), London (Greater)
Salary
£20,000 pa
Posted
18 Oct 2016
Closes
14 Nov 2016
Ref
0916
Job Type
Full Time

Alexandra Park and Palace (APP) is looking for an enthusiastic and proactive Customer Service Assistant to provide exemplary customer service to all Park and Palace visitors, with a particular focus on event days. This is a varied and busy role that sits within the marketing team and there will be opportunities to work on ad hoc marketing projects and campaigns.

This is an 18 month fixed term contract working 37.5 hours per week, 5 days from 7 depending on the event calendar

Key duties and responsibilities

  1. Engage with APP visitors providing accurate and appropriate customer and event information (65%)
  2. Contribute to marketing and customer survey research in order to improve visitor products and services (10%)
  3. Carry out general office administration duties to support the smooth running of the business (10%)
  4. Support customer service messaging and training for colleagues and ad hoc event staff (5%)
  5. Responsible for customer related administrative processes and procedures (5%)
  6. Support with ad hoc projects as directed by the Head of Marketing (5%)

Person specification

Essential

  • Educated to GCSE level or equivalent
  • Experience of dealing with customers face to face
  • Understanding of social media and its uses
  • Customer focussed
  • Highly organised
  • Excellent communicator
  • Proactive approach
  • Attention to detail
  • Team player
  • Strong Microsoft office skills

Desirable

  • Experience of working in a venue
  • Experience of office administration
  • Experience of briefing teams
  • Knowledge of Alexandra Palace events

This is not an exhaustive list, please see the JOB PACK for further information

To apply submit your CV and a cover letter outlining your suitability for the role

The deadline for applications is 5pm on Tuesday 18th October

Please note that due to the volume of applications we are unable to offer feedback to those not shortlisted for interview

Thank you for your interest in Alexandra Park and Palace