Reception Supervisor - Malmaison, Brighton

Brighton, East Sussex
Competitive Salary
18 Oct 2016
15 Nov 2016
Job Type
Full Time

South East – Malmaison – Brighton

The clue to Malmaison’s distinctive character is our passion for creating memories in an aspirational lifestyle brand.

Malmaison is flirty, sexy and sophisticated. Inviting and seductive. Our customers feel special. They’re all celebrities in our eyes, and deserve VIP treatment.

Our locations also make us very different from other UK hotels. Guests might find themselves checking into a converted church, a former prison, a hospital, or even a Royal Mail sorting office.

Each hotel is a unique transformation, designed with a bold, adventurous vision of luxurious hospitality

Reception Supervisor

Job Description:

We’re rightly proud of our hotel and friendly, informative teams of staff who love looking after our guests. As Reception Supervisor you will be supervising the Front Office Team and ensuring that all front office procedures are delivered with personality. You will be required to supervise the reception desk during the shift, assisting with check in and check out of our guests ensuring that all requirements are met during their stay. You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality. Reception Supervisors must be organised, a good communicator and a hands-on supervisor. Experience in a front office team of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. You must have passion for hospitality and deliver service with a smile.

There are big plans for this beautiful property on Brighton Marina waterfront, the latest hotel to become a Malmaison. Currently decked in modern vibrant decor and retro pop art, the hotel has a style all of its own. Over time we aim to bring this exciting building in line with Malmaison’s superb standards and personality, whilst sensitively keeping those artful individual touches that already make a stay at this fantastic Brighton hotel so unique. The hotel is already in the perfect location in Brighton, offering current guests the best views the Marina has to offer whilst still enjoying close connections to the vibrant local nightlife. We’ve already introduced Malmaison’s superb menus, so you can enjoy divine Mal Classic dishes in a unique restaurant setting with floor to ceiling windows and views over the water. Or if the waterfront is making you thirsty, feel free to dive straight into one of Mal's famous Malchemy cocktails in the lounge overlooking the Marina, or take it outside to our water-facing boat terrace to catch a glittering ocean. With a great team and big plans in the future, yachts aren’t the only impressive things on the horizon for this exciting hotel.