Sea Chefs

Receptionist f/m

Competitive Salary
24 Oct 2016
21 Nov 2016
Job Type
Full Time, Live in

For some, it is the journey they have been dreaming of all their life, and for others it is the most interesting job under the sun: ocean cruises. We are looking for crew members for various positions on high-class and exclusive ships from the fields of classic, expedtion respectively educational cruises. Here, you can demonstrate what you are capable of to the sophisticated passengers, yourself and your team on board! If you are exceptionally committed and friendly, you may look forward to references from first-class shipping companies as well as fascinating cruises across the oceans to the most beautiful destinations in the world.

Job Summary: 

  • To provide the highest level of service to all passengers at the reception desk
  • Know and adhere to company regulations, SOP‘s and ISM, especially where relevant to the Ships Operation
  • To constantly operate in the interests of the Owner and Supplier
  • Responding to front desk general enquiries
  • The primary passenger service contact with regards to resolving any service issues
  • Guest check-in
  • Foreign currency exchange
  • Ship‘s lay out/directional advice for passengers
  • General information on cabins, amenities, ships facilities and activities
  • Internal and external switchboard operation
  • Interdepartmental liaison for special requests
  • Passenger account queries
  • Use of the Property Management System, Anova
  • Responsible for a substantial cash float
  • Cashing traveller cheques
  • AVO System - computer log of all technical faults reported by passengers and staff
  • Voyage notes - logging all queries from each voyage
  • Written Reports on comments/complaints and follow through on same
  • Assist at immigration inspections
  • Lost and found management
  • Keeping relevant information for ports of call, port highlights production
  • Taking and logging of fax messages and delivery of same
  • Stamp selling and landing of mail with the Port Agent

Job requirements:

  • Good command of the English language
  • Patient, tactful, friendly and helpful at all times
  • Outgoing and courteous and a team player
  • Able to work under pressure and have a high level of integrity
  • At least one or two other languages


  • Several years of experience at the reception
  • Working experience with an international clientele
  • Must be self disciplined and be able to communicate with passengers and crew
  • Must be a self motivated person
  • Should have ambition for promotion
  • Ability to work in a team
  • Ability to understand and follow verbal and written instructions and ensure the completion of the task assigned

Please understand that we do not return application documents.