Ten Health & Fitness

Front of House Assistant

St James/Mayfair
£18,000 pa
11 Oct 2016
19 Oct 2016
Job Type
Full Time


Job title: Front of House Assistant
Salary: £18,000 (Full time, shifts including weekends) 
Reporting to: Studio Manager 

Location: St James and Mayfair studios

Responsible for:

  • Being the first point of contact with all clients, in person, over the phone and through email.
  • Maintaining and enhancing high levels of customer service.
  • Ensuring that you are fully aware of the days’ schedule and appointments in order to direct clients and staff - review the classes, PT’s and physio appointments for the day and confirm clients to trainer/physio
  • Taking payment for all classes
  • Updating forms onto the system daily
  • Knowing how to use the Physio booking system
  • Having knowledge of the products on offer and providing clients with this information.
  • Ensuring you are aware of all first timers for the day, preparing their paperwork in advance
  • Encouraging clients to purchase our retail products or physio products when necessary
  • Delivering an energised reception area. 
  • Following opening and closing procedures
  • Monitoring studio standards and supporting the studio management and the wider team.
  • Replenishing studio and changing room stocks throughout the day
  • Listening to clients and reporting their feedback
  • Living the Brand values.


  • Ability to work effectively as part of a team and to enhance a one team culture 
  • High level of organisation and attention to detail and finisher of tasks 
  • Ability to multi-task across and support all areas of the business proactively e.g. Physio and Pilates 
  • Excellent interpersonal and communication skills 
  • Diplomacy and sensitivity when working with clients 
  • Computer Literacy 
  • Numeracy 
  • Problem solving
  • Ability to take ownership of role 
  • Flexibility to cover the role at any of our studios when required.


  • At least 2 years working in hospitality, health and beauty industry or fitness environment 
  • Managing bookings and reservations 
  • Dealing with clients face to face and over the phone 
  • Responsibility of the maintenance of your work space and working with a wider team 

To apply please submit your CV to HR, Stephanie Burridge by applying below.