Britannia Hotels

Switch Board Operator - Bournemouth

Competitive Salary
11 Oct 2016
08 Nov 2016
Job Type

Britannia Royal Bath Hotel,  Bournemouth

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title: Switch Board Operator

Reporting to: Front of House Manager  

Main Responsibilities

  • To be fully conversant with the switchboard system.
  • To be fully conversant with the computer system.
  • To ensure Brand Standards are in operation and new standards implemented.
  • To ensure all messages taken for guests and the hotel to be passed promptly and accurately to the relevant people.
  • To have knowledge of how the fax machine works.
  • To ensure all faxes received for guests and the Hotel are passed promptly and accurately to the relevant people.
  • To be fully aware of in-house conferences and town events.
  • To be aware of Management and staff on duty.
  • To ensure a daily ‘ring round’ is completed and updated, when necessary.
  • To liaise with housekeeping, maintenance and reception staff on status of rooms.
  • To report any positive/negative comments to the Manager.
  • To maintain the companies grooming standards at all times.
  • To attend training sessions as requested.
  • To undertake any reasonable request made by Management.
  • To always work to Britannia Hotels standards.
  • To be fully familiar with all Health and Safety instructions relevant to your area of work.
  • To adhere to all current legislation pertaining to fire, health and safety in connection with the Front of House Department.

Switchboard and Opera experience is desirable.

Employee Benefits

  • 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

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