Front of House Team Leader - The Golden Eagle, Blackpool

Blackpool, Lancashire
10 Oct 2016
07 Nov 2016
Job Type
Full Time

Position Summary

To supervise the service of food and drink in the bar, ensuring a high standard of customer service is achieved. To support both the bar staff and the management team through daily bar operations.

Key Responsibilities

  • Promote friendly, efficient and effective relationships with all customers and team members.
  • Approach all work responsibilities with a positive and proactive nature.
  • Responsible for the payment and accurate charging of all orders taken.
  • Ensure correct operating procedures are followed and company standards met.
  • Maintain a safe environment for customers and staff at all times. Be responsible for reporting any faults to the management team.
  • Ensure all open and close down procedures are followed correctly.
  • Supervise staff performance to ensure all duties are performed efficiently with customer service and satisfaction being a key focus.
  • Ensure a high level of cleanliness is maintained in the bar at all times.
  • Ensure a high standard of personal hygiene, dress and appearance is maintained by the bar team.
  • Assist in the daily running of the bar operation, delegating duties as necessary to maintain appropriate levels of customer service.
  • Carry out regular till checks and monitor stock levels, reporting results to the management team.
  • Ensure the back-bar is effectively merchandised and all promotions and posters relate to current activity.
  • Attend any training courses to enhance future personal development.
  • Assist with in-house training to ensure all team members are customer-focused.
  • Carry out any reasonable request that may be made by the management team. 

Essential Qualities

  • Honesty and reliability
  • Love your job – demonstrate a positive attitude all day, everyday.
  • Ability to follow company procedures and deliver high standards.
  • Demonstrate due diligence and encourage a safe working environment.
  • Willing to undertake training and personal development.
  • Flexible and adaptable to perform any other duties as required.
  • Proactive and self motivated.
  • Competent numerical and cash handling skills.
  • Ability to work a variety of shifts including weekends, days, afternoons and evenings.

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