Membership Sales Manager - St Albans
Membership sales Manager – Leisure– St Albans -£16,000 - £18,000 +
Job Membership Sales Manager
Salary £16,000 - £18,000
Location St Albans
To sell a range of memberships to suit all sectors. To retain existing members by providing excellent customer service. To achieve/exceed budgeted membership sales targets and associated sales lines. Responsible for developing and implementing monthly sales plans with the objective of achieving targeted membership sales numbers.
• Telephone prospective enquiries in accordance with the Minimum Performance Criteria (MPC) levels in order to reach monthly sales goals.
• Convert a targeted percentage of all outbound telephone calls to appointments and subsequent appointments to new members.
• Conduct tours with prospective members and sell facilities of the Club, ensuring appropriate follow up activity where necessary.
• Follow up Web / Email enquiries within 48 hours.
• Drive the sales process for corporate memberships.
• Responsible for sourcing new leads through regular outreach initiatives
• Develop and implement a sales plan which will maximise central sales/marketing support and generate sufficient new contacts in the local marketplace in order to achieve targeted sales / income.
• Work closely with the club operations teams to implement local and centrally driven marketing campaigns in order to sell new memberships, reduce membership attrition and drive joiners from referrals..
• Implement, monitor and drive retention strategies, e.g. new member events, club nights, away days and after sales care.
• Maintain a full operating knowledge of the Club’s membership systems, including joining fees, subscriptions, direct debits, cancellation policy, Club services and rules.
• Manage computerised membership system, and provide accurate statistical information as required.
• Proactive database management of customer records on CRM.
• Comply with the provision of the Company’s Health, Safety and Fire policies and procedures.
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