Bourne Leisure

Customer Experience Manager - Bourne Leisure Support Centre - Hemel Hempstead

Hemel Hempstead
07 Oct 2016
21 Oct 2016
Job Type
Full Time

Do you want a career in our Customer Experience Team, working for The Times 4th Best Big Company in the UK?

Haven is currently looking for a Customer Experience Manager to support our Customer Experience Team, we are looking for a manager who has, the drive, tenacity and proven track record to deliver sustainable customer led improvement

You will be responsible for the continuous improvement of our customer experience strategy and therefore need to remain strategically visible whilst driving and motivating your team to succeed

You will have a strong understanding of how customers engage with a business through touch points and interactions.

To be successful I will have:

Experience and or knowledge from within a customer contact arena

Knowledge and passion for customer experience programmes

Strong influencing skills and the ability to work collaboratively

Interpret Impact of insight provided on the business.

A clear passion for customer service

Experience of leading a team

An energetic, keen and self-motivated individual with an ability to influence and engage others.

Ability to work on two levels - understandingthe broader business vision and plan whilst delivering the coreday to day requirements

Hemel based but flexibility to travel UK wide as required

Microsoft expertise - Competent in Excel, Word and Power point - prepared to train to Intermediate level if not currently.

Desired skills:

Familiar with Customer Experience methodology and tools inc Customer Journey Mapping and a basic understanding of application of Customer Segmentation outputs, including an understanding and/or experience of NPS.

Understanding of Project management

Our ideal candidate will be proactive and structured in their approach to work and enjoy getting fully involved with the detail and delivery of their role.

The benefits of working with us:

  • Free use of many of the Park facilities and discounts off our food and retail outlets.
  • Discounted Bourne Leisure holidays for you, your family and friends.
  • Reward and recognition schemes including long service and team member of the month.
  • Externally recognised qualifications to give you the opportunity to develop and progress.