Duty Manager, Basingstoke Aquadromez
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.
Basingstoke Aquadrome has a wide range of facilities offering an excellent choice of sporting and leisure activities. The facilities include a fitness suite, swimming pool with flumes, rapids and splash pools. There is also a workout studio, health suite and café. The Aquadrome is open from 6 am to 10 pm Monday to Friday and 7 am to 8 pm Saturday and Sunday.
What your role will be
Serco Leisure is recruiting a Duty Manager to lead, manage and be responsible for the day to day operation of the facilities. You will support, manage and develop a team of Supervisors and Lifeguards to deliver a high standard with safety as the first priority. You will be involved in a high level of customer interaction as well taking control and responding in the event of any emergency situation.
The Duty Manager will work 40 hours per week on a shift rotation which includes early, late and mid shifts. You will also be required to work some weekends and bank holidays.
You will hold a National Pool Plant Operators Certificate, National Pool Lifeguard Qualification (NPLQ) and IOSH Certificate or equivalent. Previous experience in leisure or facility management is essential at a supervisory level and confidence in applying management systems. You should also have a working knowledge of Health and Safety at Work legislation.
In line with Serco Leisure’s policy, all employees will have a DBS disclosure at an appropriate level.
On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.