Fortnum & Mason

Operations Manager - London

Piccadilly, London
Competitive + Benefits
07 Oct 2016
19 Oct 2016
Job Type
Full Time

For over 300 years at Fortnum & Mason, our purpose has come from giving our customers 'a sense of pleasure'. This single founding principle informs and guides everything we do and starts by working with the best people.

Our eight restaurants play a large part in driving the success and culture of Fortnum’s and we now have a rare opportunity for an Operations Manager to lead our restaurants to continue in being the best they can.

Our ideal candidate will have a minimum of 3-5 years’ experience as a General Manager or Operations Manager in either a high end hotel or restaurant.

As Operations Manager you will actively be able to demonstrate a proven track record in achieving and exceeding departmental goals and objectives, driving revenue and leading your teams.

You will have the ability to demonstrate acute financial awareness, be passionate, detail-oriented and result driven with ability to make sound business decisions.

You will have experienced a fast paced and rapidly changing environment and have the ability to respond quickly to changing market conditions and lead the teams in unexpected situations.

Our people mean the world to us, and we only recruit the best. It is our aim to maintain a culture of learning and development, recruiting friendly, dynamic and energetic service minded team members, enabling us to produce a truly outstanding experience for our customers. Reporting to the Hospitality Director, this role will be pivotal in driving this culture.


  • Excellent salary and benefits
  • Exceptional opportunity for personal training and development
  • Internal transfer and promotion opportunities
  • Staff discount from day one
  • Travel card loan
  • Meals on duty
  • Pension scheme
  • Childcare voucher scheme
  • Eye care vouchers
  • 28 Days holiday (Including Bank holidays)

In return we will offer the chosen candidate the chance to make a difference in an ever changing and dynamic company. We also offer a competitive salary & benefits package.