Customer Service Specialist
Customer Service Specialist
KAL HQ: Stadium Business Complex, Huddersfield
Various part time contracted and casual hours available
Hours of work will be on a rota basis for all posts working between 07:45 – 20:15 Monday to Friday and 07:45 – 17:15 Saturday and Sunday. Most shifts available are late afternoon /evening and weekends
Scale 4 £9.25 - £10.32 per hour
Kirklees Active Leisure (KAL) is one of the most progressive Leisure Trusts in the UK. We believe in continually developing the business and have invested heavily in our product and our overall facilities to improve these for our customers. We strive to ensure that all that we offer meets and exceed the expectations of our customers with our overall aim being to ‘help more people become more active more often’. We also continue to invest in our employees to ensure that we get the right people in the right posts and have strong values of One Team, Excellence and Passion.
Based within our busy Contact Centre you will join a team who deliver an excellent service to our customers over the phone, via e-mail and social media by providing up to date information on any of our sites or products. This role is an exciting opportunity for the right individuals to come on board and support the delivery of exceptional customer service.
Our customers are central to everything we do and as part of our Contact Centre Team; you will be expected to ensure that our customers receive the right information, first time, every time.
To be successful in this role you will need at least two years’ experience in a Call Centre or in an exceptionally busy reception environment, a natural positive and enthusiastic outlook and have a passion for top quality customer service. In addition, you will be able to contribute innovative ideas on how we can ensure that our customers receive an outstanding service.
We really want to take KAL to the next level – we need people to demonstrate what excellence really looks like. Working as one-team will be second nature to you after all, you’re passionate, and you love delivering excellent customer service every time!
Does this sound like you? If so, we’d love to hear from you.
In return, we can offer you a great package of benefits through our Staff and Family Membership scheme, which provides virtually free facilities for you and a greatly discounted rate for some of your family. Plus we also have a great discount website which can save you and your family loads of money too!
We have a generous annual leave entitlement and can offer an excellent pension scheme (West Yorkshire Pension Fund). We also like to have fun and celebrate our successes as often as we can.
To find out more about this position, please take a look at the Role Profile.
Please click ‘Apply Now’ to send your completed CV and accompanying letter, detailing how you meet all of the ‘A’ and ‘B’ Criteria as detailed in the attached Role Profile.
CLOSING DATE: Sunday 23rd October 2016
TELEPHONE INTERVIEWS: Monday 25th – Wednesday 27th October 2016
INTERVIEW DATE: Monday 31st October 2016