Receptionist/Customer Service Assistant - Toddington

06 Oct 2016
03 Nov 2016
Job Type
Part Time

Main Purpose of the Role:

An opportunity has arisen in Head Office and we are looking to recruit a part time receptionist/customer services assistant. The successful candidate will contribute to the professional and efficient running of the Reception and assist with customer service.

Key Duties will include:

  • Meeting and greeting visitors
  • Responding and directing telephone calls in an efficient manner
  • Customer Database management
  • Responding to customer emails, letter and phone calls
  • Internal emails – review/read/action/escalation
  • Management of the general reception email account

General administrative duties:

  • Arranging transport and couriers as necessary
  • Maintaining an accurate internal telephone directory
  • Managing post room stock levels liaising with suppliers as necessary
  • Taking meeting room bookings and ensuring meeting rooms are maintained to a high standard and ready for use each time
  • Ensuring delivery notes and invoices are managed
  • Liaising with various service providers including photocopiers, water vending, confidential waste services and office cleaning
  • Providing ad-hoc admin support to the operations team according to business needs

Maintaining an efficient post room by:

  • Taking delivery and correctly sorting incoming post
  • Processing post ready for collection, including special delivery and recorded post
  • Taking receipt of incoming items throughout the day and advising recipients of deliveries

Key Skills and Experience Required:

  • Confident and professional telephone manner
  • Enthusiastic and confident communicator with excellent verbal and written communication skills as the role will involve liaising with Head Office visitors, Customers and Site Teams
  • Ability to make decision and work as part of a team and on own initiative
  • Strong Team player
  • Excellent organisational skills
  • Strong attention to detail
  • Intermediate level ability in Microsoft Word, Excel and Outlook
  • Previous experience in a similar role in either hospitality or retail would be advantageous
  • Flexibility – as holiday and sickness cover will be also be required from time to time