Fitness First

Member Service Manager - Fitness First Clapham

276-288 Lavender Hill, Clapham Junction, London, SW11 1LJ
06 Oct 2016
03 Nov 2016
Job Type
Full Time

Member Service Manager - Fitness First Clapham

Full Time - 45 Hours
Are you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast paced environment?
Then this could be the role for you!
An exciting opportunity has arisen with Fitness First for a Member Service Manager to join our Clapham team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve.
What is the role?
You will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.
You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.
What will you focus on?
Customer interaction - talking to the members, this is their fitness journey and you will support and inspire them to succeed.
Do you listen to others?
Our members’ needs change; it is key that you understand what makes members want to stay with us, proactively monitoring any changes. We are always trying to enhance the member experience, have you got fun, innovative or creative ideas to share?
What do you need?
Previous management experience leading teams, customer service & the drive to exceed set targets.
We are looking for energetic versatile people that have a passion for fitness, this way you’ll really get to know the members.
You will need the confidence to deal with member feedback & queries and be able to excel within a fast paced pressurised environment.
What can we offer you?
Fitness First offers huge career progression opportunities. Of course we are going to nurture talent up through the business. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand!
Sound like you?
Then please apply and we’ll contact you with more details about the role and beginning your future with Fitness First!