Receptionist - Malmaison, Glasgow

Competitive Salary
25 Oct 2016
22 Nov 2016
Job Type
Full Time

The clue to Malmaison’s distinctive character is our passion for creating memories in an aspirational lifestyle brand. Malmaison is flirty, sexy and sophisticated. Inviting and seductive. Our customers feel special. They’re all celebrities in our eyes, and deserve VIP treatment. Our locations also make us very different from other UK hotels. Guests might find themselves checking into a converted church, a former prison, a hospital, or even a Royal Mail sorting office. Each hotel is a unique transformation, designed with a bold, adventurous vision of luxurious hospitality.
In return you get to work for great brands with like minded people with an award winning benefit package including:

  • A range of fabulous flexible benefits to help you outside of work – including health & life insurance.
  • A contributory Pension Scheme
  • A Childcare scheme providing tax credits on any childcare you may be paying.
  • Service Charge (department specific) which will be performance driven
  • Free uniform
  • Annual People Awards
  • Amazing People Engagement and Activity Plan
  • Employee assistance scheme to help you navigate through life’s challenges
  • Generous holiday entitlement
  • Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
  • Major high street discounts –helpful when buying things to treat you or others!


Job Description:

We’re rightly proud of our hotel and friendly, informative teams of staff who love looking after all of our guests to suit their individual needs. As a Receptionist you will take responsibility for welcoming our guests to the hotel in a warm and helpful manner. You will be required to check in and out our guests ensuring that all requirements are met during their stay. You will be expected to be a point of contact for our guests should they have any queries, answering the telephone and providing assistance.  You must be able to provide amazing hospitality for our guests and be a part of the guest experience. Receptionists must be passionate about hospitality and delivering amazing service to our guests. Experience in a similar quality hotel is beneficial but not necessary; however, service with a smile and personality is a must.

Every one of our 72 bedrooms and suites has been beautifully equipped with huge beds, torrential showers and newly renovated with stylish fittings and luxuriously thick mattresses, deservedly making Malmaison one of the popular destination hotels in Glasgow. Down in the moodily lit, vaulted basement, you can enjoy a sumptuous dinner of British and French-influenced dishes with a subtle Scottish twist at Martin Wishart's acclaimed The Honours restaurant. Our not-to-be-missed brand new Chez Mal Bar betrays its crafty roots with an impressive towering beer barrel wall – it’s the best place around to grab a cold craft beer, with 6 on tap and a wide range of bottled beauties to sample. Right on the edge of the city's fashionable West End, our hotel is a testament to elegance and style, and our meeting and events spaces are extremely well suited with a clean, airy and comfortable apartment feel. Just around the corner from Glasgow School of Art, Glasgow Central train station and Sauchiehall Street - home of the late-night bars and rock clubs - we're right in the heart of the action, and the only choice if you're a looking for a hotel that's far from orthodox.