Champneys Health Spa

Food & Beverage Assistant - Liphook

Location
Liphook, Hampshire
Salary
Competitive
Posted
04 Oct 2016
Closes
01 Nov 2016
Job Type
Part Time

Champneys Health Resort Forest Mere

Job Description: Food & Beverage Assistant/ Waiter/ Waiteress

Reports to: F&B Manager, Assistant F&B Manager and F&B Supervisors

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire  and Hampshire.

To give a high standard of food and beverage service and providing a fine dining experience to Champneys guests.

Duties and Responsibilities:

  • To participate in the restaurant, bar and room service in accordance with the requirements and practices of the food and beverage department.
  • To prepare all mise-en-place required for the tables and stations before each service.
  • Undertaking cleaning and tidying of service and pantry areas before, during and after the service.
  • Fully laying and clearing away of tables.
  • To gain working knowledge of calorific values and basic nutrition in order to advise guests on diet.
  • To have a working knowledge of each day’s menus in order to answer guests queries.
  • Laying out of the buffet and maintaining it during the service periods including ensuring correct labelling of food.
  • Restocking of wine fridges as required.
  • To be pleasant and helpful to guests without familiarity.
  • Taking bookings for all meals.
  • To deal with guests comments and complaints initially and report these to the person in charge.
  • To inform the person in charge of any non-resident guests or club members using the restaurant (so that they can be billed).
  • Responsible for maintaining a high standard of personal hygiene and appearance (full uniform must be worn whilst on duty).
  • Upselling where possible
  • Communicating effectively with other departments especially the Kitchen.
  • Responsible for reporting any health and safety hazards, immediately to the senior person on duty.
  • Responsible for attending all departmental and training meetings when required including pre-service briefings.
  • To assist with the setting up and service of additional functions/parties when required.
  • To work towards the objectives of the Restaurant, Resort and Champneys.
  • To be fully conversant with the Resort’s emergency procedures.
  • Adhering to health and safety standards in the restaurant and action/report any hazards as necessary.
  • Comply and with all Company Policy and Procedures
  • Complete any other reasonable duties as requested by the Senior Management Team and to ensure the smooth running of the service areas.

Person Specification
 

Qualifications

  • Food hygiene certificate, training can be given.

Experience

  • Working in a high quality restaurant.

Skills

  • Strong customer service
  • Effective communication skills dealing with both internal and external contacts.
  • Attention to detail

Knowledge and Understanding

  • Nutritional and Allergy requirements
  • Have a working knowledge of the Champneys approach to healthy eating in order to advise guests and answer queries
  • Full understanding and knowledge of the menu.

Other requirements

  • Must have a passion and love for food.
  • Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements.

Benefits:

We offer industry competitive salaries and an attractive benefits package, which includes:

  • Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
  • Generous staff discount in the Champney’s boutique and retail offer.
  • Employee and family member discount for mid-week residential breaks at Champneys resorts.
  • Complimentary staff spa facility day on successful completion of probationary period.
  • Subsidised meals whilst on duty.
  • Discounted Champneys Club Membership.
  • Childcare voucher scheme.
  • Participation in Wider Wallet shopping discount scheme.
  • Option to join private healthcare scheme.
  • Training and development opportunities.

Some restrictions or variations may apply depending on resort, role and length of service. Our benefits package is subject to review from time to time.