COREcruitment

Guest Relation Manager - London

Recruiter
Location
London
Salary
£22,000 per year + brand benefits
Posted
30 Sep 2016
Closes
28 Oct 2016
Ref
BF288700
Contact
Beatrice Forest
Job Type
Full Time

Guest Relation Manager – Luxury Boutique Hotel - London - 22K

Role:                     Guest Relation Manager

Location:             Central London

Salary:                  £22000 + brand benefits

Reporting:           Senior Guest Relations Manager

JOB PURPOSE

To be an ambassador for the hotel, providing an immediate management point of contact for guests and colleagues. To provide excellent guest service and genuine hospitality by creating memorable luxury experiences in line with the hotel and Company standards.  To anticipate guest needs and deal with all enquiries in an efficient, friendly and professional manner. To guide the Guest Relations Management team in achieving the same. To be totally flexible in performing duties assigned and in assisting within the department and throughout the hotel as required. 

DUTIES AND RESPONSIBILITIES

  • To co-ordinate, plan and execute all activities focussed on delivering world-class service to every guest in the hotel.
  • To manage all daily activities in the guest relations department.
  • To manage all VIP guests from pre arrival to post departure.
  • To be responsible in ensuring that the service experience of our guests is met according to the standard. 
  • To maximise the service provided by the guest relations department to minimise the number of guest complaints and maximise guest satisfaction results.
  • To serve guests in a friendly, timely and professional manner.
  • To be fully knowledgeable of the hotel offerings and to actively up-sell and cross-sell the hotel’s products and services.

REQUIREMENTS

  • Similar Position within a 4/5 star Luxury branded or boutique hotel
  • Excellent presentation and grooming standards
  • Excellent English communication
  • Excellent organisational skills
  • Strong leadership
  • Strong people management background.
  • Speaks several languages is a bonus

Interested in this great challenge? Contact Beatrice with your updated CV Beatrice@corecruitment.com

At COREcruitment we are experts in recruiting for the service sector. We currently have over 700 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia. To view other great opportunities please check out our website at COREcruitment or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.

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