Guest Relation Manager - London
Guest Relation Manager – Luxury Boutique Hotel - London - 22K
Role: Guest Relation Manager
Location: Central London
Salary: £22000 + brand benefits
Reporting: Senior Guest Relations Manager
To be an ambassador for the hotel, providing an immediate management point of contact for guests and colleagues. To provide excellent guest service and genuine hospitality by creating memorable luxury experiences in line with the hotel and Company standards. To anticipate guest needs and deal with all enquiries in an efficient, friendly and professional manner. To guide the Guest Relations Management team in achieving the same. To be totally flexible in performing duties assigned and in assisting within the department and throughout the hotel as required.
DUTIES AND RESPONSIBILITIES
- To co-ordinate, plan and execute all activities focussed on delivering world-class service to every guest in the hotel.
- To manage all daily activities in the guest relations department.
- To manage all VIP guests from pre arrival to post departure.
- To be responsible in ensuring that the service experience of our guests is met according to the standard.
- To maximise the service provided by the guest relations department to minimise the number of guest complaints and maximise guest satisfaction results.
- To serve guests in a friendly, timely and professional manner.
- To be fully knowledgeable of the hotel offerings and to actively up-sell and cross-sell the hotel’s products and services.
- Similar Position within a 4/5 star Luxury branded or boutique hotel
- Excellent presentation and grooming standards
- Excellent English communication
- Excellent organisational skills
- Strong leadership
- Strong people management background.
- Speaks several languages is a bonus
Interested in this great challenge? Contact Beatrice with your updated CV Beatrice@corecruitment.com
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