Burhill Golf & Leisure

Receptionist - Birchwood Park Golf Centre, Kent

Location
Wilmington, Kent
Salary
National Minimum Wage
Posted
27 Sep 2016
Closes
23 Oct 2016
Job Type
Part Time

POSITION: Part Time Receptionist

RESPONSIBLE TO: Retail Manager

SALARY: NMW

HOURS: Minimum 20 hours per week, including early mornings, late evenings and weekends

A fantastic opportunity is available to join Birchwood Park, soon to be rebranded Birchwood Park Golf and Country Club.

Birchwood’s gym is about to undertake a complete transformation with the addition of a swimming pool, spa facilities and new studios in addition to its extensive golf and events facilities.  This project provides a very exciting and financially rewarding opportunity.

If you are passionate about reception and working within a team to succeed and maintaining fantastic customer relationships then we want to hear from you.

MAIN DUTIES:

To take responsibility for the operation of club reception.  Maximising retention of members and guest and maintaining a high level of presentation and customer service at all times.  To conduct a variety of operational duties involved in the smooth functioning of the club.

RESPONSIBILITIES:

  • Reviews daily bookings, tee times, lessons, societies and events
  • Greets customers using name where possible.  Offers customers booking options and informs of daily offers and promotions.  Answers questions relating club issues in a polite and professional manner
  • Processes all telephone enquiries, green fee and other payments in a professional manner
  • Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner
  • Offer assistance to customers on merchandise and facilities on offer
  • Complete daily tasks and duties in a timely fashion
  • Answering incoming calls quickly and directing calls as required, take messages and process enquiries
  • Maintain and monitor stationery requirements throughout the club
  • Manage and update masters file, ensuring all details are correct
  • Manage new starter and recruitment applications and starter pack
  • Provide administrative and secretarial support for heads of departments, including photocopying, letter writing, filing and typing
  • Administrating new and existing members information
  • Completing confirmation calls to members for existing bookings including classes and golf bookings
  • Debt collection and arrears payment processing and member communication prior to transfer to DFC
  • Assisting fitness team on action call backs on reviews/inductions/customer service call.Maintaining a minimum call back programme at 6 weeks, 12 weeks, 6 months and 11 months for new members and a minimum of 2 calls per annum for existing members.
  • Cash handling and data security, cashiering and reconciliation
  • Maintain the highest level of security never leaving the reception area unattended.
  • Completes opening and closing procedures as per shift
  • Assist in the training and development of new or less experienced co-workers

OUR VALUES:

We expect all our staff to strive to:

  • Maintain open and honest communication with our customers, both internal and external, at all times.
  • Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
  • Support each other in everything we do, recognised and develop each individuals potential.
  • Take complete ownership of their own actions and have pride in what they do.
  • Deliver to our customer’s consistent high levels of service, quality and value in everything we do
  • Look for alternatives to what we do seeking out and exploiting natural resources.

Candidates must be computer literate, proficient in both excel and word.  Ability to  work a variety of shifts including early mornings, evenings and weekends.

Please apply to Stephen Lee will a copy of your latest CV.

 

Closing date: Sunday 23rd October 2016

Unsuccessful candidates will note be contacted