Elite Hotels

Receptionist - Award Winning Hotel

Recruiter
Location
East Sussex
Salary
Market related
Posted
22 Sep 2016
Closes
20 Oct 2016
Ref
APH-2016-448
Contact
The recruitment Team
Job Type
Full Time
Ashdown Park Hotel, East Sussex, now has an exciting opportunity available for a

Hotel Receptionist
Ashdown Park Hotel & Country Club is a magnificent Grade Two listed country house hotel set in 186 acres of beautiful gardens and parkland on the edge of the Ashdown Forest, 5 miles from the local town of East Grinstead and 17 miles from Gatwick Airport. An award-winning AA 4 red star Hotel which has been awarded two AA Rosettes for its Anderida Restaurant as well as a 'Tripadvisor Certificate of Excellence 2015', Green Tourism Business Scheme Silver accreditation and numerous other awards.

The role of Receptionist is a key position and the primary focus of the role is to deliver excellent guest service. By welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay at Ashdown Park, you will contribute to an overall exceptional experience from arrival to departure. As a Receptionist you will deal with all requests in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering the switchboard. You must be a team player and passionate about delivering service to the highest standards. The ideal candidate will have a positive attitude and previous experience in a hotel reception environment along with a pleasant telephone manner and an immaculate personal presentation. Excellent communication and IT skills are essential. The in house system is Opera Fidelio. As an Investor In People accredited employer, Elite Hotels offer a wide range of benefits to our employees ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include:
  • You will earn a share in the Company Gratuities scheme which is performance driven by you and your colleagues.
  • We have an Employee Assistance programme managed by Hospitality Action to help you navigate through life's difficulties.
  • There are a range of flexible benefits to help you manage your lifestyle including live in accommodation for some positions
  • We operate a childcare voucher scheme offering tax and NI relief when paying a registered childcare provider.
  • Our reward and recognition scheme (GEM's - see more information on our careers website) has been highly praised during our Investors in People accreditation.
  • At Elite Hotels, we offer fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations
  • Meals on duty compliments of the Chef
  • Quality uniforms provided and dry cleaned
  • Free car parking