Premier Inn Hotels

Reservations Agent - Inbound Customer Service & Hotel Bookings

2 days left

England, Bedfordshire, Luton
£14788 per annum + +Monthly bonus & Excellent benefits
21 Sep 2016
28 Sep 2016
Whitbread PLC
Job Type
Full Time
Our role:

Premier Inn is the UK's biggest hotel brand, and is the largest and most profitable part of Whitbread plc, the FTSE 100 hotel & restaurant group. We have grown rapidly and now have an estate of 700+ hotels and 65,000+ rooms, a number that grows weekly as new sites are opened.

Our Customer Sales & Reservations Advisors are a central point of contact for all Premier Inn enquiries and our Central Reservations Department is a fast-paced and vibrant team that is always on the go!

We are looking for people that demonstrate Whitbread's values of being Genuine, Confident and Committed who have a passion for excellent customer service - just like we do!

As a Customer Sales & Reservations Advisor, you will be responsible for:-

* Managing incoming calls and emails from guests looking to reserve rooms and gain insight in to our hotels.
* Taking full ownership of each booking and ensuring that all elements of their request is catered for; from confirming room availability or hotel facilities or special requirements including ground floor bookings or disabled facilities
* Recommending our market-leading promotions including Breakfast or Meal Deals to maximise revenue opportunities and ensure our guests have an excellent Premier Inn experience that is superb value for money
* Maintaining and delivering high quality and professional customer service to meet our exacting quality standards

Why we would love you to apply:-

* You have excellent communication skills; you're a superb conversationalist and a keen listener!
* You have an eye for detail - getting things right first time every time is how you roll!
* Being organised is your super power! You know how to get the most out of your day.
* You are passionate about our brand and what we do, you'll take every opportunity to inspire our guests every day with outstanding customer service
* You have experience within a customer-focussed sales environment; you know recommending our great promotions helps ensure our guests have a great stay too.
* You are motivated, forward thinking and have a flexible approach; every customer is different
* You are confident, would love talking to our guests and have the ability to deal with people at all levels - little fazes you.
* You have good IT skills and are used to using Excel

Working hours:-

Full Time:- 37.5 hrs per week - working 5 days out of 7 on a rota basis between 8am-10pm

Part Time:- 16 hrs per week - working 6pm - 10pm 4 evenings per week

Let us know whether you are looking for full time or part time hours by adding it to your CV!

A bit about us:

Whitbread and Premier Inn are well known for operational excellence, which is key to running a sizeable hotel and restaurant business. Premier Inn is consistently rated the UK's Best Value Hotel Chain by YouGov and we don't shy away from innovation either!

Our new high-tech brand, "Hub By Premier Inn" which represents the most significant format innovation in UK hotels in many years is driving forward in leaps and bounds. Our first site in St Martin's Lane, Covent Garden did so well we now have new additions across London in Spitalfields and Tower Bridge as well as central Edinburgh too. Westminster and Goodge Street London are also due to open before Christmas 2016