Holiday Inn

Food & Beverage Team Leader - Holiday Inn, Aylesbury

Recruiter
Location
Aylesbury, Buckinghamshire
Salary
Competitive
Posted
21 Sep 2016
Closes
19 Oct 2016
Job Type
Full Time

Job Title: Food & Beverage Team Leader

Department: Food & Beverage

Hotel level: Small / Medium / Large

Reports to: Restaurant Manager/ Supervisor

Job overview

As a Team Leader within Holiday Inn® you will have responsibility for ensuring that you and your teams deliver the warmest welcome and friendly service to all our guests everyday in an upbeat and genuine way.

It is your job as a Team Leader to help build and manage a team who put the guest at the heart of everything they do. In this role, you will help lead and develop a team who constantly deliver results and excel in guest relations.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

  • Be you – by being natural, professional and personable in the way you are with people
  • Get ready – by taking notice and using your knowledge so that you are prepared for anything
  • Show you care – by being thoughtful in the way you welcome and connect with guests
  • Take action – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

KEY RESPONSIBILITIES:

  • Under the supervision of the F&B/Restaurant/Bars Manager, take responsibility for the management and performance of the department.
  • Maintain a current and thorough knowledge of all IHR F&B systems
  • Supervise the implementation of F&B standards and procedures.
  • Ensure guest focused, Brandhearted service is delivered at all times
  • Engage in positive communication in your department and externally
  • Establish and instruct team members in security and Health & Safety procedures.
  • Ensure all team members are fully trained in on job skills and support their personal development/career paths

FINANCIAL RETURNS

  • Assist with the preparation of efficient departmental work schedules in line with productivity efficiency ratios model
  • Ensure timesheets are completed and accurately submitted by required deadlines
  • Control & maintain adequate stock levels of all F&B supplies, ensure stock rotation, complete stock takes as required and ensure that wastage is minimized.
  • Assist with menu and wine list creation and costings in line with Company approvals process
  • Instruct team members in Company cash security procedures
  • Supervise cash handling and banking procedures and audit to ensure compliance
  • Administer and encourage participation in Company approved incentive plans

PEOPLE

  • Supervise your team in line with hotel rules and regulations and provisions contained in the Employment Handbook and all policies.
  • Comply with Company grooming and uniform standards.
  • Comply with timekeeping and attendance policies.
  • Comply with the Company corporate code of conduct at all times.

Work with the Company’s Human Resource Department to include:

  • Planning for future staffing needs
  • Recruiting in line with company guidelines and productivity efficiency ratios
  • Preparing detailed on-boarding programmes for new team members and ensuring they are delivered in a timely manner
  • Maintaining a comprehensive, current and guest focused set of departmental standards and operating procedures and overseeing their implementation
  • Ensuring a training needs analysis of your department is carried out and training programmes are delivered/attended to meet departments needs
  • Actively participating in the planning and delivery of the training strategy for the department (including Brand programme training) and identifying high performers and managing poor performance
  • Demonstrate a desire to improve your knowledge and ability through on-going training; maximising opportunities for self development and identifying personal development opportunities for others
  • Ensuring all direct reports have an active Personal Development Plan and that this is regularly reviewed
  • Maintaining training records and Personal Learning Files for all direct reports
  • Conducting probationary, mid-year and annual performance appraisals in line with company guidelines
  • Coaching and disciplining team members whilst providing constructive feedback to enhance performance using the “coaching in the moment” principles
  • Manage annual leave requests whilst considering peaks and troughs in the business
  • Assist the Department Manager to plan and deliver team meetings and one to one meetings in line with hotel policy
  • Conduct shift briefings to ensure hotel activities and operational requirements are known.
  • Demonstrate a desire to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
  • Encourage the completion of ES surveys, participate in the creation of an ES activities calendar and post survey action planning to impact engagement
  • Implement the Company absence management system; including conducting return to work interviews and applying the trigger point system & reviews

GUEST EXPERIENCE

Lead your team in delivering service attributes in line with Brand Service Behaviours and company standards to include:-

  • Being attentive to guests
  • Accurately and promptly fulfilling guest requests
  • Understanding and anticipating guest needs
  • Maintaining and develop a high level of knowledge which will enhance the guest experience
  • Taking appropriate action to resolve and log all guest complaints during each shift
  • Extend these service attributes to all internal customers.
  • Ensure the department is prepared for the opening and closing of the shift in line with Company SOPs
  • Conduct breakfast audits in line with Out in Front and regularly audit standards in line with Brand SOP
  • Promote the hotel products and services at every opportunity
  • Understand the Heartbeat score, cascade results to the team and action plan and coachto continuously improve results
  • Build and maintain effective working relationships and communication between departments to ensure seamless service is delivered to guests at all times e.g. Liaise with Front Office for guest and hotel requirements; updating guest profiles as required.

 

RESPONSIBLE BUSINESS

  • Ensure all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety are implemented and adhered to in line with Company policy and hotel procedures
  • Supervise the maintenance of all service equipment following hotel schedules and report any failures via hotel reporting procedures
  • Understand the emergency and evacuation procedures within your hotel and be competent within your areas of responsibility
  • Ensure all security incidents, accidents and near misses are recorded and reported in line with Company policy/legal requirements
  • Ensure all COSHH and general risk assessments are completed as required in line with Company SOPs
  • Proactively pursue all corporate social responsibility initiatives in line with Company policy; including environmental and community projects
  • Ensure Company IT and Social Media Policies are complied with

Perform other duties as assigned; including Duty Manager for the hotel

ACCOUNTABILITY

Food & Beverage Team Members

QUALIFICATIONS AND REQUIREMENTS

Essential

  • Basic numeracy and literacy skills
  • Willingness to learn & develop self
  • Eligible to work in the UK

Desirable

  • Food and beverage supervisory experience
  • Food Hygiene certificate
  • Duty management experience

Works Collaboratively

Essential

  • Ability to carry out instructions
  • Desire and ability to learn
  • Ability to ask for help
  • Assist others within and outside of immediate department
  • Ability to communicate
  • Self motivated
  • Courtesy

Desirable

  • Training & coaching skills
  • People management skills

Drives Results

Essential

  • Ability to plan and prioritise
  • Ability to organise self
  • Ability to multi-task
  • Flexible & adaptable
  • Ability to build rapport
  • Courtesy
  • Attention to detail
  • Ability to read and interpret reports and data

Desirable

  • Ability to work under pressure
  • Ability to drive guest satisfaction scores and employee engagement scores
  • Ability to set clear and realistic goals

Be Brandhearted

Essential

  • Enthusiastic
  • Positive attitude
  • Willingness to support others
  • Ability to work without supervision
  • Ability to lead others
  • Excellent personal presentation skills
  • Ability to motivate others

Desirable

  • Awareness of the importance of Brand culture

Thinks Ahead

Essential

  • Customer Focused
  • Understanding the internal and external customer needs
  • Anticipate customer needs
  • Open to new ideas & championing change
  • Cultural Awareness
  • Willingness to learn about the Hotel/ Company standards /products and services
  • Literate in Computer Technology

Desirable

  • Understanding of the Hotel Industry standards, policies and procedures
  • Local market knowledge