Weekend Bell Boy / Bell Girl - Alexander House, Sussex
A smart, friendly individual is sort to support our Concierge team in welcoming all arriving and departing guests, assisting with guest luggage delivery and other general portering duties. You will often be the first and last person a guest sees – making you an important part of their memory of Alexander House.
You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.
- Working 13 hrs per week (Saturday and Sunday) 10am to 6.30pm / 12pm to 5.30pm.
- Working with the Concierge team to welcome arrival guests and checking their requirements, assisting where needed.
- Showing guests to Hotel/Spa Reception or the Restaurants/Lounge/Function rooms for non resident guests or those attending functions/conferences
- Introducing arriving guests to the hotel receptionist using their name
- Collecting luggage from guest cars on arrival and delivering luggage to guest rooms. For departure guests bringing luggage down to reception from the guest bedroom and then assisting them with luggage out to their car
- Giving directions to local attractions / onward journeys for departing guests
- Liaising with the Guest Services Manager or Head Concierge to ensure total guest satisfaction and that all requests are met
- Excellent standard of personal appearance
- Excellent verbal communication – confident yet relaxed and friendly
- Bright, warm and friendly disposition
- Genuine desire to serve our guests whether here for business, pleasure or a special occasion
- Ability to work shifts and weekend days as outlined
SALARY & BENEFITS
Age related NMW rates apply
- 4 weeks holiday
- Free car parking
- Employee uniform
Following completion of the company's 3 month probationary period access to a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Apply for Weekend Bell Boy / Bell Girl - Alexander House, Sussex
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