Customer Service Advisor - London
GLL Brand Film Long Master
GLL is currently recruiting for a Full Time Customer Service Advisor to work at Rainbow Leisure Centre.
Building on our continued growth, we’re now the UK’s largest leisure social enterprise – and set for even greater success. If you have the passion for people needed to deliver a first-class customer experience, join us as a Customer Service Advisor and play a key role in the next step of our journey. There’s never been a more exciting time to progress your career with a sector leader. So, if you have ambition to match ours, this is your chance to become the friendly face of a busy leisure centre.
As Customer Service Advisor, you’ll enjoy making a difference to every person who walks through our doors – be it with your warm welcome or through selling them a membership to enhance their lifestyle. Often a customer’s first port of call, you’ll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects – all with a smile on your face and our support behind you. We’ll also look to you to respond to enquiries and of course, convert them into membership sales. From providing team support to the warmest of welcomes, your focus will be on ensuring our customers receive the best possible service.
Good IT, literacy, numerical and communication skills are vital for this customer service role – combined with the ability to quickly get up to speed on our services and systems. We’re also looking for a Customer Service Advisor with experience of administration, cash handling and ideally working with membership, booking and Direct Debit systems, holds an NPLQ as well as a can-do attitude that shines through all you do. Thriving in a team and learning new skills, you’ll confidently deal with customers with tact and sensitivity too.
If you have the passion and skills for this role, then apply now
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible
Better Leisure Centres are run by GLL, the largest leisure operator in the UK and one of the first and largest leisure social enterprises. We operate over 230 facilities including leisure centres, pools, spas, libraries and children’s centres in London & the South East, the South West, the North and Northern Ireland which encompass some of the most iconic venues in the country such as the London Aquatics Centre and Copper Box Arena on the Queen Elizabeth Olympic Park. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and have recently achieved the Investors in People Silver award.
GLL is an equal opportunities employer.