Leisure People Permanent Division

Customer Satisfaction Manager needed in South West London

South West London
19 Sep 2016
17 Oct 2016
Job Type
Full Time

Reporting to Sales Team Manager

The Company

Leisurejobs. com is part of the Leisurejobs Group. As our flagship job board, leisurejobs. com caters for every position at every level and location across the broad spectrum of the leisure and hospitality industry. 

Leisurejobs. com is complimented by a further six specialist job boards within the Leisurejobs network: www.barzone .co .uk, www.chefjobs .co .uk, www.restaurantjobs .co .uk, www.hoteljobs .co .uk, www.retailjobs .co .uk and www.traveljobs .co .uk, putting candidates and clients in touch for entry level to senior level roles.  With over 820,000 registered candidates (growing daily) and a further 16,000 jobseekers visiting the site daily, both the range of clients we work with and the types of positions advertised range enormously. From Hosts and Front of Office, to Fitness Instructors, Sales Managers, Travel Co-ordinators, Retail specialists, Waiters, Management and Directors; within some of the UK's most recognised brands.

The Role

The concept is to balance Sales Support with Customer Service with the objective of freeing up as much time as possible for the fee earning sales people to focus on new business revenue whilst by performing some of the account management and administrative duties that they perform today.  The key though is not to offer “customer service” but to achieve “customer satisfaction”.

Duties and Responsibilities

To support the sales team with all reasonable requests relating to administration including putting together proposals, follow up emails, marketing materials and statistics.

To assist the sales team with the on boarding of new customers to help with the setting up of showcases and feeding the jobs through to it.

To act as a liaison between the sales team and the admin and SEO departments.

To ensure regular customer contact and account management to gain constant customer feedback and troubleshoot short term problems whilst focusing on long term continuous improvement.

Required Competencies

  • Great Interpersonal Skills
  • Good Organisational Skills
  • Strong Attention to Detail
  • Ability to Take Direction
  • Happy to Multitask
  • Capable of Prioritising
  • Calm Under Pressure

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