Hotel Café Royal

Treatments and Well-being Manager - London

Central London
Competitive plus benefits
28 Sep 2016
21 Oct 2016
Job Type
Full Time

Offering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, showcasing a magnificent blend of elegant heritage with chic contemporary edge. This 5 star luxury hotel is a member of the ‘Leading Hotels of the World’ featuring 160 exquisite guestrooms, including 49 suites and 6 signature suites, as well a unique selection of bars, restaurants, event spaces, private members club and the Akasha Holistic Wellbeing Centre. Prominently gracing it’s presence on Regent Street at Piccadilly Circus; Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping, attractions and theatres.


The Akasha Holistic Wellbeing Centre provides a personal and intimate holistic experience. Complete with a large lap pool, the gym has the most advanced fitness equipment, including Kinesis machines, a spacious aerobics studio and a private training room. Watsu hydro-experiences are offered, as well as private and public Hammam and signature Akasha treatments. The all-organic lounge and bar area offers a healthy, nourishing assortment of snacks and juices.

Your role

As a Treatment and Wellbeing Manager you will become part of a dedicated wellbeing team that provides a unique experience for our guests throughout their patronage with us.

Your role will involve you leading a small team of permanent and casual therapists. Looking after their welfare, you will undertake HR and management responsibilities such as training and development, forecasting and scheduling, rotas and associated administration. Training of the team is an important part of the role so it is vital that you love to train and can assist with developing therapists retail skills and treatment development.

You will be a team motivator in helping us to drive the business forward. You will be responsible for the treatment rooms and meeting revenue targets in conjunction with the Spa Reservations and Guest Services Manager. Driving retail targets will be a key responsibility and your role will involve retail and professional inventories as well as stock control and monitoring.

Although you will not be expected to have full budgetary control, it is important that you understand the business and have an awareness of targets, in particularly retail targets and what is needed to achieve these on a daily and monthly basis as a team.

You will need to be familiar with P&L accounts and have a general understanding about how to control costs and increase revenue with an understanding of occupancy. However for the right candidate we can provide training in this area if needed.

Your profile

  • The ideal candidate must be CIBTAC/CIDESCO/NVQ trained in beauty and spa or equivalent and have luxury 5* spa experience.
  • You will have a proven track record of leading a team at supervisory or management level.
  • You will have previous experience in management responsibilities including, training and development, rotas and scheduling, P&L accounts, and driving and meeting targets.
  • The ideal candidate will be a strong leader with excellent communication and client care skills.
  • Experience with promotions and having marketing ideas would be advantageous in helping us to gain a competitive edge.
  • You will be able to work flexibly including evenings and weekends and able to perform treatments as and when required.

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.


Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.


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