Roko Health Clubs

Membership Administration Manager - Chiswick, London

1 day left

Chiswick, London
£21,000 per year
31 Aug 2016
01 Oct 2016
Job Type
Full Time

Membership Administration Manager

Salary: £21,000 per year, plus bonus scheme

Hours: Full-time

Location: Chiswick

Roko Health Clubs are a privately owned group operating 5 full service clubs in a sector we call ‘premium affordable’. Our large scale established clubs have great facilities for our members and we hold our prices at a level that makes it truly compelling value for our customers.

To really make the clubs come to life we need a dedicated team who share our vision to passionately support and inspire our members to live a more active, healthy & fulfilling life for longer.

Roko Chiswick Bridge is a premium adult only club set in a stunning location in the heart of West London. With extensive gym and studio facilities coupled with fantastic relaxation and spa facilities, there really is something for everyone.

The role of Membership Administration Manager at Roko Health Clubs is a highly rewarding and challenging role in which you have accountability and responsibility for the club membership system.

Your role will involve:

  • You will ensure that the club membership system is kept accurate and up to date.
  • Maximize membership revenue by enforcing the clubs rules of membership and membership agreement terms and conditions.
  • Process new member sales and renewals.
  • Proactively manage and recover debtors, notified cancellations and suspensions.    
  • Be part of the club duty management team.

Key attributes are:

  • You will be highly analytical and an excellent administrator. 
  • You will be confident, well organized, structured and methodical in your work.
  • You will be able to resolve any member issues by telephone or in person. 

This is a unique role in the health and fitness industry as we will enable you to manage, be empowered and have ownership for membership administration.

So if you’re looking to join a company where you can make a difference and reach your true potential then come and talk to us.

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