Hotel Du Vin

Reception Manager - Hotel du Vin Edinburgh

Recruiter
Location
Edinburgh, City of Edinburgh
Salary
£20,000
Posted
21 Sep 2016
Closes
12 Oct 2016
Job Type
Full Time

Our appeal is all down to our attitude. Simple yet sophisticated. Informal yet luxurious. Elegant yet unpretentious. It’s a commitment to doing the little things brilliantly. We’re justifiably proud of our collection of 16 townhouse and city-centre properties. Each Hotel du Vin has its own character, shaped by the architecture, history and sensitive conversion of the original building. At the heart of each, our bistros serve French classics with a British twist. And thanks to our close relationships with vineyards and winemakers, our cosy, low-lit bars offer many of the world’s finest and best-kept secret wines.

In return you get to work for great brands with like-minded people with an award winning benefit package including:

  • A range of fabulous flexible benefits to help you outside of work – including health & life insurance.
  • A contributory Pension Scheme
  • A Childcare scheme providing tax credits on any childcare you may be paying.
  • Service Charge (department specific) which will be performance driven
  • Free uniform
  • Annual People Awards
  • Amazing People Engagement and Activity Plan
  • Employee assistance scheme to help you navigate through life’s challenges
  • Generous holiday entitlement
  • Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
  • Major high street discounts –helpful when buying things to treat you or others!

Reception Manager

Job Description:

We’re rightly proud of our hotel and friendly, informative teams of staff who love looking after our guests. As Reception Manager you will be taking responsibility for the management of the Front Office Team and ensuring that all front office procedures are delivered with personality. You will be required to ensure that all guest expectations are met throughout their stay including welcoming all guests to the hotel in a friendly and helpful manner and being a point of contact for our guests. You will manage a team of receptionists ensuring that all standards are met with attention to detail, creating memories of an experience that the guest will never forget. Reception Managers must be organised, an excellent communicator, and a hands on manager who has excellent attention to detail. Experience of working in a front office department of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. You must have passion for hospitality and deliver service with a smile.

Nestled deep in Edinburgh's Old Town this hotel in Edinburgh city centre was a former city asylum. Hotel du Vin and Bistro Edinburgh offers 47 timelessly styled bedrooms and suites, a trademark bistro and mezzanine bar, unique events rooms for business or private dining, cigar bothy, whisky snug, intriguing Laroche tasting room and an outstanding wine cellar. The historic capital has a wealth of iconic sites to visit, great shopping and of course, true Scottish hospitality. Just moments from the Royal Mile with the castle at the top and the Palace of Holyroodhouse at its foot, the recently reopened National Museum of Scotland and beside the open parkland of the meadows.