Reception Supervisor - Malmaison Oxford
The clue to Malmaison’s distinctive character is our passion for creating memories in an aspirational lifestyle brand. Malmaison is flirty, sexy and sophisticated. Inviting and seductive. Our customers feel special. They’re all celebrities in our eyes, and deserve VIP treatment. Our locations also make us very different from other UK hotels. Guests might find themselves checking into a converted church, a former prison, a hospital, or even a Royal Mail sorting office. Each hotel is a unique transformation, designed with a bold, adventurous vision of luxurious hospitality.
In return you get to work for great brands with like minded people with an award winning benefit package including:
- A range of fabulous flexible benefits to help you outside of work – including health & life insurance.
- A contributory Pension Scheme
- A Childcare scheme providing tax credits on any childcare you may be paying.
- Service Charge (department specific) which will be performance driven
- Free uniform
- Annual People Awards
- Amazing People Engagement and Activity Plan
- Employee assistance scheme to help you navigate through life’s challenges
- Generous holiday entitlement
- Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
- Major high street discounts –helpful when buying things to treat you or others!
We’re rightly proud of our hotel and friendly, informative teams of staff who love looking after our guests. As Reception Supervisor you will be supervising the Front Office Team and ensuring that all front office procedures are delivered with personality. You will be required to supervise the reception desk during the shift, assisting with check in and check out of our guests ensuring that all requirements are met during their stay. You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality. Reception Supervisors must be organized, a good communicator and a hands-on supervisor. Experience in a front office team of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. You must have passion for hospitality and deliver service with a smile.
It's never a hard day's night at Oxford hotel, which is surely one of our most unique buildings around. Located in a converted prison in a medieval castle, this boutique hotel is in Oxford Castle Quarter, one of the oldest, busiest and trendiest spots in the city. So, if you're tired of doing hard time in run-of-the-mill hotels, check into this extraordinary slammer where the only hardship is having to go home! Take your pick from 95 richly appointed rooms and suites that, although once a little bit threadbare, are now packed with some of the best creature comforts that come to mind. Food and drink are our raison d'être, and there's no better place to enjoy them than in our stylish Brasserie, where fresh, local and classic dishes are cooked to perfection. You can rely on our generous portions and passion for food, and don't worry about having to do porridge: our lavish brunches are second to none. Be sure to stop by our stylish, neon-lit Malbar, where you can quaff something cold, dip into our world-class wine list or enjoy a latte with a fresh croissant. Just five minutes from the bars, restaurants and museums in town, this is without a doubt one of the most unique and thrilling hotels in Oxford city centre. So who wants to escape? Once you've visited Malmaison Oxford, we suspect you'll become a repeat offender!